Welfare Benefits are changing and more people are being moved onto a new kind of benefit - Universal Credit (UC).

Universal Credit Freephone: 0800 328 5644

Introduced by the UK Government, Universal Credit is a single monthly benefit that replaces working age benefits (such as income based job seekers allowance, tax credits, income support, incapacity benefit and housing benefit). 

As tenants of Grampian Housing Association you could be affected.  We are here to help you so if you would like more information or have any questions please contact us now on 01224 202900 or email info@grampianhousing.co.uk.

Anyone making a new benefit claim or updating a current claim in Aberdeen, Aberdeenshire or Moray will now be moved onto Universal Credit.

A Guide to Digital Access in Aberdeen

City and Shire Guide to Universal Credit

There are important differences to Universal Credit you need to know about:

it can take six weeks from when you first make a claim until you get your first payment

  • payments will be made once a month, on the same date every month
  • the money is paid directly to your bank account and will include your housing costs (rent)
  • we won’t receive your rent payment directly so it’s up to you to pay your rent every month
  • you will be asked to sign a claimant commitment. If you don’t follow this, you can be sanctioned and lose all of your benefits
  • you will get an online journal which you will use to keep the DWP (Department of Work and Pensions) updated on your circumstances.  A Guide to Digital Access in Aberdeen


Scottish Choices

The Scotland Act 2016 introduced other ways people can receive Universal Credit. This is known as Scottish Choices and it's more flexible. You have the choice of:

  • being paid Universal Credit twice a month rather than monthly; and

    having your Universal Credit housing element being paid directly to your landlord to cover your rent.

These choices will be offered to people making new claims for Universal Credit in full service areas. You'll find this option in your online journal at the start of your second assessment period.

The Scottish Government has issued this leaflet about payment options for UC.  It includes information about paying housing costs direct to your landlord.  There is also a Question & Answer leaflet for claimants

DWP (Department for Work & Pensions) Guidance for Claimants 

You may find the following website and guidance from the DWP useful if you are or will be claiming Universal Credit:

Understanding Universal Credit - DWP website to support people with Universal Credit

Universal Credit and You - user friendly introduction to Universal Credit for Claimants.

Introduction to UC - basic information about UC and how it works, including how to make an online claim and what claimants need to do in return.

Getting ready for Universal Credit - step by step guide.

Universal Credit claimants can get help to make a claim and manage their payments of Universal Credit. This help is called Universal Support.  Click here to read the new Guidance issued by the DWP. 

Click here to read the latest Universal Credit Claimant Housing Guide.  It's interactive and very informative. 

You may also find the short videos at the bottom of this page helpful.  They explain about:

Your Money | Disability Benefits | Your Claimant Commitment | Sanctions

This short video gives you more information about Universal Credit in action.

The application process for Universal Credit is web based and the Association has online facilities at its Aberdeen and Elgin offices for our customers to use. 

Further updates will be provided on our website and in future issues of Keynote (customer newsletter). 

 

 

Your Money Aberdeen from Sandra MacIntyre on Vimeo.

Disability Benefits Aberdeen from Sandra MacIntyre on Vimeo.

Your Claimant Commitment Aberdeen from Sandra MacIntyre on Vimeo.

Sanctions Aberdeen from Sandra MacIntyre on Vimeo.

 

Pay your rent

Pay your rent

Report a repair

Report a repair

Get involved

Getting Involved

Help with money

Help with money

Tenant Welcome & Information Pack

Tenant Welcome & Information Pack

Did you know?

  • The Association needs you! Count me in, our customer panel is looking for new members to participate in postal surveys about our services and policies.  This is your chance to provide feedback and shape services for current and future customers. To join complete the Count me in application form or to find out more contact Katie Taylor on 01224 202947 or email katie.taylor@grampianhousing.co.uk.  

  • Many tenants think that the Association insures their belongings but this is not the case. However we promote Thistle Tenant Risks home contents insurance scheme. So, for an easy and affordable way of insuring your household goods contact Thistle Tenant Risks on 0345 450 7286 or email tenantscontents@thistleinsurance.co.uk or visit www.thistletenants-scotland.co.uk

  • Our responsive repair contractors are:
    • Mears (Aberdeen City & Central Aberdeenshire)
    • Heatcare (Moray and North Aberdeenshire)
  • We are a partner in HomeHunt North East Scotland (NES), a choice based lettings system, to give applicants more choice when applying for housing with the Association. You need to register with HomeHunt NES (www.homehunt.info) to bid for GHA vacancies, advertised every second Tuesday in the Press and Journal property supplement (Your Home) and on the Homehunt website. Contact Homehunt NES on 01224 628101 (select option 4) or email homehuntnes@castlehill.co.uk.    

Did you know?

  • The Association needs you! Champion Grampian, our new tenant led scrutiny panel, is looking for members to inspect and review services we deliver to customers. This is your chance to get behind the scenes of the Association, see how we work and influence our decisions. To find out more contact Katie Taylor on 01224 202947 or email katie.taylor@grampianhousing.co.uk.  

  • Many tenants think that the Association insures their belongings but this is not the case. However we promote Thistle Tenant Risks home contents insurance scheme. So, for an easy and affordable way of insuring your household goods contact Thistle Tenant Risks on 0345 450 7286 or email tenantscontents@thistleinsurance.co.uk or visit www.thistletenants-scotland.co.uk

  • Our responsive repair contractors are:
    Mears (Aberdeen City & Central Aberdeenshire)
    Heatcare (Moray and North Aberdeenshire)

  • We are a partner in HomeHunt North East Scotland (NES), a choice based lettings system, to give applicants more choice when applying for housing with the Association. You need to register with HomeHunt NES (www.homehunt.info) to bid for GHA vacancies, advertised every second Tuesday in the Press and Journal property supplement (Your Home) and on the Homehunt website. Contact Homehunt NES on 01224 628101 (select option 4) or email homehuntnes@castlehill.co.uk.    

Logos for IIP, Healthy Working Lives and Happy to Translate