Factoring (Property & Estate Management Services)
IMPORTANT UPDATES DUE TO ONGOING CORONAVIRUS PANDEMIC
Due to the ongoing Coronavirus outbreak, Grampian Housing has made the following changes to our services:
Communal Cleaning and Gardening
Our Mobile Cleaning Team will continue to provide a service for your development but on a reduced frequency while ensuring that they comply with Government guidance and social distancing requirements.
They will focus attention on the touch points which include handrails, door entry systems, lifts inside and out (where applicable), front doors, door handles etc. They have also increased the strength of their disinfectant & anti-bacterial wash and will be wearing personal protective equipment (PPE) during their visits. They will also travel seperately.
In Moray the estate caretakers are also carrying on with their services whilst observing social distancing. In all areas this includes the resumption of our assisted garden maintenance scheme for vulnerable tenants.
Our Property and Estate Management Officers are offering a phone service for enquiries but visits will only be carried out if an emergency occurs. Please e-mail factoring@grampianhousing.co.uk or call 0300 123 9279.
Repairs: we will be carrying out emergency repairs only. For communal areas these are limited to maintaining security and health & safety. If you have an emergency repair, please contact the Customer Response Unit on 0300 123 9279 and one of our Customer Service Officers will be able to help you.
Our Contractors:
- Roy Cowie (our grounds maintenance contractor) is back on site observing social distancing but providing much needed services to keep our open spaces tidy and our grass cut.
- Really Wheelie (bin cleaning) and Sparkle (window cleaning), who travel seperately, have confirmed they will continue with their services (external only).
- Our Fire Protection cotractor is dealing with emergencies only.
Information regarding Grampian Housing Association's response to COVID-19
The Association provides a range of factoring services to customers, particularly in developments of flats. These include stair cleaning, open space maintenance (landscaping) and repairs to communal areas. The cleaning service to most of our schemes in Aberdeen and Aberdeenshire is provided by an “in-house” mobile team. In rural areas these services are mainly provided by our rural cleaners.
The costs of these services are charged directly to customers in the form of a factoring service charge. Standards are monitored on an on-going basis to ensure high levels of customer satisfaction.
The Association is a member of the Property Managers Association Scotland Limited (PMAS) which promotes high standards of property management amongst its members.
If you have any queries about the factoring services provided by the Association please contact the Customer Response Unit on 0300 123 9279 or email info@grampianhousing.co.uk. Alternatively write to Grampian Housing Association, Huntly House, 74 Huntly Street, Aberdeen, AB10 1TD.
Further information
General Written Statement of Services 2019/20
General Written Statement of Services 2020/21 (from 1st April 2020)
Open Space Maintenance (leaflet about landscaping services provided by Grampian Housing Association)
Under One Roof (impartial advice on repairs and maintenance for flat owners in Scotland)
Common repair, common sense (a homeowner's guide to the management and maintenance of common property).
Grampian Housing Association's Complaints Handling Procedure
