The Association provides a range of factoring services to customers, particularly in developments of flats. These include stair cleaning, open space maintenance (landscaping) and repairs to communal areas. The cleaning service to most of our schemes in Aberdeen and Aberdeenshire is provided by an “in-house” mobile team. In rural areas these services are mainly provided by our rural cleaners.

The costs of these services are charged directly to customers in the form of a factoring service charge. Standards are monitored on an on-going basis to ensure high levels of customer satisfaction.

The Association is a member of the Property Managers Association Scotland Limited (PMAS) which promotes high standards of property management amongst its members.

If you have any queries about the factoring services provided by the Association please contact the Customer Response Unit on 01224 202900 or email info@grampianhousing.co.uk. Alternatively write to Grampian Housing Association, Huntly House, 74 Huntly Street, Aberdeen, AB10 1TD.

Further information

Open Space Maintenance (leaflet about landscaping services provided by Grampian Housing Association)

Tenement Handook: Under One Roof (impartial advice on repairs and maintenance for flat owners in Scotland)

Common repair, common sense (a homeowner's guide to the management and maintenance of common property).

Grampian Housing Association's Complaints Handling Procedure

Scottish Government Code of Conduct for Property Factors

Latest News

Scotlands Housing Minister officially op…

Grampian Housing Association is celebrating completion of three developments of new affordable homes, increasing its portfolio of properties for social rent throughout the North-east.   The developments were completed in partnership with...

Read more

Regulator publishes its plans to engage …

Grampian Housing Association Regulation Plan 2018/19

Read more

Help to Buy (Scotland) scheme extended

£100 million investment in scheme to assist home buyers. The Scottish Government has announced that the Help to Buy (Scotland) scheme will be extended beyond 2019, helping more people purchase a new-build...

Read more

Office Closure - Monday 7 May 2018

Our Aberdeen and Elgin offices will be closed on Monday 7 May 2018 for the Public Holiday.  Please call 0300 123 9279 to report an EMERGENCY REPAIR (e.g. significant leak or total loss...

Read more

Vice Chair achieves housing qualificatio…

The vice chairman of Grampian Housing Association has become the organisation’s first voluntary Board member to achieve a new qualification in housing.  Peter Kennedy, who is also one of the Association’s...

Read more

Mutual Exchange Policy

Following consultation with both tenants and current housing applicants in January, the proposed changes to the Mutual Exchange Policy were adopted, as of 26th January 2018. To see the full...

Read more

Christmas Office Closure (22/12/17 - 3/1…

This festive season our Aberdeen and Elgin offices will be closed as follows: From 1pm on Friday 22 December - Wednesday 3 January 2018 (9am: Aberdeen office / 10am: Elgin office) During this...

Read more

RGU student awarded David Young memorial…

A quantity surveying graduate of Robert Gordon University has been awarded an annual prize in memory of a former chairman of Grampian Housing Association.   James Valentine, who now lives and works...

Read more

Logos for IIP, Healthy Working Lives and Happy to Translate