A significant performance failure will occur when the Association fails to do something, or takes action that will put its tenants' interests at risk.  It will normally relate to the Association's failure to meet its legal requirements or tenant commitments and it will affect many or all of the Association's tenants.  A significant performance failure will relate to services provided to tenants, for example, the Association fails to carry out health and safety required, such as annual gas safety checks. 

When a service failure affects only one tenant or a small number of tenants then this will be dealt with as a complaint.

For more information read the Scottish Housing Regulator's Complaints and Significant Performance Failures Leaflet.

For more information on raising concerns about a landlord please visit the Scottish Housing Regulator’s website.

 

Latest News

Vice Chair achieves housing qualificatio…

The vice chairman of Grampian Housing Association has become the organisation’s first voluntary Board member to achieve a new qualification in housing.  Peter Kennedy, who is also one of the Association’s...

Read more

Mutual Exchange Policy

Following consultation with both tenants and current housing applicants in January, the proposed changes to the Mutual Exchange Policy were adopted, as of 26th January 2018. To see the full...

Read more

Christmas Office Closure (22/12/17 - 3/1…

This festive season our Aberdeen and Elgin offices will be closed as follows: From 1pm on Friday 22 December - Wednesday 3 January 2018 (9am: Aberdeen office / 10am: Elgin office) During this...

Read more

RGU student awarded David Young memorial…

A quantity surveying graduate of Robert Gordon University has been awarded an annual prize in memory of a former chairman of Grampian Housing Association.   James Valentine, who now lives and works...

Read more

#scottishhousingday

A day in the life of.... our Caretaker in Moray Hello, my name is Tim Fletcher and I have the job title of Caretaker.  My role is to carry out Factoring duties...

Read more

Day in the Life: Progression within hous…

Day in The Life Progression within housing  Name: Carol Reid Age: 45 Employer: Grampian Housing Association Role: Housing Manager Morning: I enjoy beginning my day with a swim, but it does...

Read more

Scotland's Housing Minister opens new af…

Local Government and Housing Minister, Kevin Stewart MSP, officially opens new homes for rent by Grampian Housing Association and Let’s Choose Grampian Housing Association and its subsidiary, Kirkgate Developments, are today...

Read more

Grampian launches new in-house maintenan…

TLC Housing Maintenance to bring benefits for tenants TLC Housing Maintenance (TLC), has been launched today as a new subsidiary of Grampian Housing Association. Initially TLC will be installing new kitchens and...

Read more

Logos for IIP, Healthy Working Lives and Happy to Translate