A significant performance failure will occur when the Association fails to do something, or takes action that will put its tenants' interests at risk.  It will normally relate to the Association's failure to meet its legal requirements or tenant commitments and it will affect many or all of the Association's tenants.  A significant performance failure will relate to services provided to tenants, for example, the Association fails to carry out health and safety required, such as annual gas safety checks. 

When a service failure affects only one tenant or a small number of tenants then this will be dealt with as a complaint.

For more information read the Scottish Housing Regulator's Complaints and Significant Performance Failures Leaflet.

For more information on raising concerns about a landlord please visit the Scottish Housing Regulator’s website.