Coronavirus (COVID-19)

UPDATE AS OF 5 JANUARY 2021

TLC operations are suspended until further notice.

About TLC

Launched in April 2017, TLC Housing Maintenance (TLC) is a wholly owned subsidiary of Grampian Housing Association.

TLC is installing new kitchens and bathrooms in line with the Association’s aim to improve and maintain standards in tenants’ homes.

Tenant satisfaction levels are high as TLC is giving the Association more control over customer care, service quality and satisfaction.  Most importantly, TLC is also generating cost savings compared to using external contractors which are being reinvested into providing more improvements to your homes.

Contact Details

TLC Housing Maintenance Ltd

74 Huntly Street | Aberdeen | AB10 1TD

info@tlc-hm.co.uk

To contact us during office hours (Monday - Thursday 8am - 4.30pm and Friday 8am – 3.30pm) please telephone 01224 202257.

To contact us in an EMERGENCY outwith office hours only please telephone 0300 123 9279.

Holidays

Annual holiday closures during 2020 are highlighted in red on the calendar below:

2020 Holidays TLC Cropped

 

Latest News

Offices closed: 2 April 2021 (Good Frida…

To report an EMERGENCY REPAIR (e.g. significant leak or total loss of power) please call 0300 123 9279.  Gas heating repairs should be reported direct to Heatcare Oil & Gas...

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Grampian Housing Association 'STAY PUT' …

GHA operate a “STAY PUT” policy in our socially rented properties, therefore we are in the process of removing our communal smoke detection from these properties and will be applying...

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Rent Freeze Announced for 2021/22 by Gra…

Tenants will have their rents frozen for the next year following the decision of the Association’s Board not to apply a rent increase on the 1 April 2021.  It is hoped that the...

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Tenants in Huntly & Keith can now st…

From SGN Wednesday 3 February – 12.15pm update We’ve now resolved the issue with our network, which impacted gas supplies to Huntly and Keith yesterday.  Residents in Huntly and Keith can now...

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New wellbeing days launched by Grampian …

In response to Grampian Housing Association’s concern about colleague wellbeing and resilience in the face of the enduring global pandemic, new wellbeing days are being offered to staff through its...

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IMPORTANT REPAIRS UPDATE!

Please note that with immediate effect (Monday 21 December 2020) we are only responding to emergency repair requests.  This follows the Scottish Government's latest announcement that mainland Scotland will move...

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FESTIVE OFFICE CLOSURE

This festive season our Aberdeen and Elgin offices will close at 12 noon on Thursday 24 December 2020 and will re-open at 9am on Tuesday 5 January 2021. During this...

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Adverse impact of Covid-19 on tenants re…

The results of the survey we have undertaken show the huge and long lasting effects Covid-19 has had on many of our tenants and their families.   Responses from 43% or 1,136 of tenants...

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