Grampian Housing Association and its subsidiary, Kirkgate Developments, are committed to providing a first class service and useful information to all customers in a responsible and courteous manner. 

We strive to continually improve the service we provide and that is why it is important that you tell us if something goes wrong. It may be that you are dissatisfied with a particular service or maybe you are pleased with the service but think it could be even better. If you have a thought or experience that you would like to share with us then we would like to hear about it. In return we will let you know what we have learned and the changes we have made as a result of your feedback.

If there is any aspect of the services we provide that you would like to comment on, please email complaints@grampianhousing.co.uk

The following information is provided to assist you in making a complaint:-

Our Complaints Procedure Leaflet

Our Compliment, Comment & Complaint Policy


To view the full Compliments, Comments and Complaints Quarterly report, click on the graphs below.

2020-2021

GHA Complaints Web Report Q1 Q2

2019-2020

 Q4 thumbnail 2018 19

Latest News

IMPORTANT REPAIRS UPDATE!

Please note that with immediate effect (Monday 21 December 2020) we are only responding to emergency repair requests.  This follows the Scottish Government's latest announcement that mainland Scotland will move...

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FESTIVE OFFICE CLOSURE

This festive season our Aberdeen and Elgin offices will close at 12 noon on Thursday 24 December 2020 and will re-open at 9am on Tuesday 5 January 2021. During this...

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Adverse impact of Covid-19 on tenants re…

The results of the survey we have undertaken show the huge and long lasting effects Covid-19 has had on many of our tenants and their families.   Responses from 43% or 1,136 of tenants...

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Approval to Move to Tender Stage for Maj…

Project partner, Grampian Housing Association has announced another milestone in its flagship regeneration project.  The Association’s Board of Management has approved a proposal to progress to tender stage for the...

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NHS Scotland Protect Scotland Test and P…

The NHS Scotland Protect Scotland Test and Protect App is now available on iPhone and Android. Follow the link below to download:   Protect Scotland Test and Protect App Download  

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Covid-19 Impact Survey Report

Click here to access the Report. Recently, we asked you to tell us about the impact Covid-19 has had on you and your family and how it has affected your personal...

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Suspension of bulk uplifts in Aberdeensh…

We have been advised that Aberdeenshire Council has suspended all special collections for bulky items such as washing machines.  If you live in Aberdeenshire you can only dispose of large...

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Coronavirus Outbreak in Aberdeen - what …

UPDATE AS OF 12 AUGUST 2020 For the latest information regarding current services offered by Grampian Housing Association please click here.   Following the Scottish Government announcement advising of Aberdeen's lockdown, Grampian Housing...

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