Grampian Housing Association and its subsidiary, Kirkgate Developments, are committed to providing a first class service and useful information to all customers in a responsible and courteous manner. 

We strive to continually improve the service we provide and that is why it is important that you tell us if something goes wrong. It may be that you are dissatisfied with a particular service or maybe you are pleased with the service but think it could be even better. If you have a thought or experience that you would like to share with us then we would like to hear about it. In return we will let you know what we have learned and the changes we have made as a result of your feedback.

If there is any aspect of the services we provide that you would like to comment on, please email complaints@grampianhousing.co.uk

The following information is provided to assist you in making a complaint:-
 
Our Complaints Handling Procedure

Our Complaints Procedure Leaflet

Our Compliment, Comment & Complaint Policy

 

 

Latest News

Emergency Out of Hours Calls

Vodafone is trying to fix a network issue which might be affecting calls coverage in Aberdeen and Aberdeenshire. If your call to the emergency out of hours number (0300 123...

Read more

#scottishhousingday

A day in the life of.... our Caretaker in Moray Hello, my name is Tim Fletcher and I have the job title of Caretaker.  My role is to carry out Factoring duties...

Read more

Day in the Life: Progression within hous…

Day in The Life Progression within housing  Name: Carol Reid Age: 45 Employer: Grampian Housing Association Role: Housing Manager Morning: I enjoy beginning my day with a swim, but it does...

Read more

Scotland's Housing Minister opens new af…

Local Government and Housing Minister, Kevin Stewart MSP, officially opens new homes for rent by Grampian Housing Association and Let’s Choose Grampian Housing Association and its subsidiary, Kirkgate Developments, are today...

Read more

Grampian launches new in-house maintenan…

TLC Housing Maintenance to bring benefits for tenants TLC Housing Maintenance (TLC), has been launched today as a new subsidiary of Grampian Housing Association. Initially TLC will be installing new kitchens and...

Read more

Fire safety in the home

Following the tragic fire at Grenfell Tower in London, Grampian Housing Association (GHA) is working with partner agencies, the Scottish Government and the Scottish Fire and Rescue Service to provide...

Read more

0300 123 9279 - new repairs phone number…

Following recent feedback from customers regarding high mobile charges when calling the 0845 762 6345 repairs line, this number will cease to operate on 30 April 2017 and has been...

Read more

Mugiemoss: new development

Over the next two - four years we are building 74 two bedroom apartments at Mugiemoss, Aberdeen.  Allocation of properties at this new development will be made on priority, best use and in...

Read more

Cash payments are stopping in our office…

Please note that from 1 April 2017 you will no longer be able to pay your rent, occupancy payment, factoring/service charge or any other payment by cash in our offices. If...

Read more

Logos for IIP, Healthy Working Lives and Happy to Translate