Grampian Housing Association and its subsidiary, Kirkgate Developments, are committed to providing a first class service and useful information to all customers in a responsible and courteous manner. 

We strive to continually improve the service we provide and that is why it is important that you tell us if something goes wrong. It may be that you are dissatisfied with a particular service or maybe you are pleased with the service but think it could be even better. If you have a thought or experience that you would like to share with us then we would like to hear about it. In return we will let you know what we have learned and the changes we have made as a result of your feedback.

If there is any aspect of the services we provide that you would like to comment on, please email complaints@grampianhousing.co.uk

The following information is provided to assist you in making a complaint:-

Our Complaints Procedure Leaflet

Our Compliment, Comment & Complaint Policy


To view the full Compliments, Comments and Complaints Quarterly report, click on the graph below.

 Q4 thumbnail 2018 19

 Complaints reports for 2017-18 are available here (these start from 1st October 2017).

Latest News

23/03/2020-Coronavirus: notifying of ser…

We are strictly adhering to the message from the Prime Minister this evening to stay at home to save lives.  As a result, the Aberdeen and Elgin offices are closed with immediate...

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Has Coronavirus (Covid-19) changed your …

We acknowledge the current situation is unsettling and that Covid-19 will have a financial and physical impact on tenants. The information is changing almost daily, but please be assured that...

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Coronavirus (Covid-19) update for tenant…

We are committed to continuing to provide services to our tenants, customers and housing applicants in these challenging times. However, we are taking sensible precautions to protect everyone.   We have...

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Now recruiting voluntary board members

We now wish to further enhance the strength and diversity of our Board and are seeking enthusiastic, community-minded people from all walks of life.  While you don’t need to have...

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Co-wheels car club scheme for tenants la…

Thanks to the launch of a new pay-as-you-go car hire scheme, tenants of Grampian Housing Association can now access electric cars. Grampian is the first housing association in Aberdeen to be...

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Withdrawal of Allpay Windows App (Feb 20…

ALLPAY - IMPORTANT INFORMATION FOR CUSTOMERS On 1 February 2020 the Allpay Windows App will no longer be available.  Apple and Android versions will continue to be available. Allpay will make sure...

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Festive Office Closure

This festive season our Aberdeen and Elgin offices will close at 1pm on Tuesday 24 December 2019 and will re-open at 9am on Friday 3 January 2020. We wish all our...

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New Chair and Vice Chair elected by Gram…

Dr Abhishek Agarwal (above left), course leader for the Aberdeen Business School MBA Programme at Robert Gordon University (RGU) has been elected as the new chairman of Grampian Housing Association...

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Fire damage at historic Aberdeen school …

A new image shows the destruction caused by the fire that tore through Aberdeen’s old Victoria Road Primary in May. The Torry blaze caused the roof to partly cave in and...

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