Grampian Housing Association and its subsidiary, Kirkgate Developments, are committed to providing a first class service and useful information to all customers in a responsible and courteous manner. 

We strive to continually improve the service we provide and that is why it is important that you tell us if something goes wrong. It may be that you are dissatisfied with a particular service or maybe you are pleased with the service but think it could be even better. If you have a thought or experience that you would like to share with us then we would like to hear about it. In return we will let you know what we have learned and the changes we have made as a result of your feedback.

If there is any aspect of the services we provide that you would like to comment on, please email complaints@grampianhousing.co.uk

The following information is provided to assist you in making a complaint:-
 
Our Complaints Handling Procedure

Our Complaints Procedure Leaflet

Our Compliment, Comment & Complaint Policy

 

 

Latest News

Vice Chair achieves housing qualificatio…

The vice chairman of Grampian Housing Association has become the organisation’s first voluntary Board member to achieve a new qualification in housing.  Peter Kennedy, who is also one of the Association’s...

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Mutual Exchange Policy

Following consultation with both tenants and current housing applicants in January, the proposed changes to the Mutual Exchange Policy were adopted, as of 26th January 2018. To see the full...

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Christmas Office Closure (22/12/17 - 3/1…

This festive season our Aberdeen and Elgin offices will be closed as follows: From 1pm on Friday 22 December - Wednesday 3 January 2018 (9am: Aberdeen office / 10am: Elgin office) During this...

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RGU student awarded David Young memorial…

A quantity surveying graduate of Robert Gordon University has been awarded an annual prize in memory of a former chairman of Grampian Housing Association.   James Valentine, who now lives and works...

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#scottishhousingday

A day in the life of.... our Caretaker in Moray Hello, my name is Tim Fletcher and I have the job title of Caretaker.  My role is to carry out Factoring duties...

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Day in the Life: Progression within hous…

Day in The Life Progression within housing  Name: Carol Reid Age: 45 Employer: Grampian Housing Association Role: Housing Manager Morning: I enjoy beginning my day with a swim, but it does...

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Scotland's Housing Minister opens new af…

Local Government and Housing Minister, Kevin Stewart MSP, officially opens new homes for rent by Grampian Housing Association and Let’s Choose Grampian Housing Association and its subsidiary, Kirkgate Developments, are today...

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Grampian launches new in-house maintenan…

TLC Housing Maintenance to bring benefits for tenants TLC Housing Maintenance (TLC), has been launched today as a new subsidiary of Grampian Housing Association. Initially TLC will be installing new kitchens and...

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