Grampian Housing Association and its subsidiary, Kirkgate Developments, are committed to providing a first class service and useful information to all customers in a responsible and courteous manner. 

We strive to continually improve the service we provide and that is why it is important that you tell us if something goes wrong. It may be that you are dissatisfied with a particular service or maybe you are pleased with the service but think it could be even better. If you have a thought or experience that you would like to share with us then we would like to hear about it. In return we will let you know what we have learned and the changes we have made as a result of your feedback (see report below).

If there is any aspect of the services we provide that you would like to comment on, please email complaints@grampianhousing.co.uk

The following information is provided to assist you in making a complaint:-

Our Complaints Procedure Leaflet

Our Compliment, Comment & Complaint Policy

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To see the full Compliments, Comments and Complaint report, click on the graph above.

For 2017-18 reports, click here (these start from 1st October 2017).

Latest News

Office Closure - Monday 6 May 2019

Our Aberdeen and Elgin offices will be closed on May Day (Monday 6 May 2019).  Please call 0300 123 9279 to report an EMERGENCY REPAIR (e.g. significant leak or total loss of power). ...

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Public Information Event on Thursday 21/…

A Public Information Event is being held on Thursday 21 February 2019 (3pm – 7.30pm) in the Victoria and Albert Halls, Station Square, Ballater.   The event will give people an...

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Utilita appointed for Our Power Energy S…

We're letting you know that Ofgem has appointed Utilita as the supplier of last resort for Our Power Energy Supply Ltd customers. Customer accounts have moved across to Utilita and you...

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Our Power

No action is needed by customers but we announce that Our Power has closed.   If you are on supply with Our Power you will transferred to another supplier by Ofgem...

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Christmas Office Closure (24/12/18 - 3/1…

This festive season our Aberdeen and Elgin offices will close at 1pm on Monday 24 December 2018 and re-open at 9am on Thursday 3 January 2019. During this period the following arrangements have...

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GHA Celebrates Eco Hero Win

Grampian Housing Association is celebrating its win of the Eco Hero award in the Northern Star Business Awards organised by Aberdeen & Grampian Chamber of Commerce.  The award was presented...

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Scotlands Housing Minister officially op…

Grampian Housing Association is celebrating completion of three developments of new affordable homes, increasing its portfolio of properties for social rent throughout the North-east.   The developments were completed in partnership with...

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Regulator publishes its plans to engage …

Grampian Housing Association Regulation Plan 2018/19

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Help to Buy (Scotland) scheme extended

£100 million investment in scheme to assist home buyers. The Scottish Government has announced that the Help to Buy (Scotland) scheme will be extended beyond 2019, helping more people purchase a new-build...

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