Grampian Housing Association and its subsidiary, Kirkgate Developments, are committed to providing a first class service and useful information to all customers in a responsible and courteous manner. 

We strive to continually improve the service we provide and that is why it is important that you tell us if something goes wrong. It may be that you are dissatisfied with a particular service or maybe you are pleased with the service but think it could be even better. If you have a thought or experience that you would like to share with us then we would like to hear about it. In return we will let you know what we have learned and the changes we have made as a result of your feedback.

If there is any aspect of the services we provide that you would like to comment on, please email complaints@grampianhousing.co.uk

The following information is provided to assist you in making a complaint:-

Our Complaints Procedure Leaflet

Our Compliment, Comment & Complaint Policy


To view the full Compliments, Comments and Complaints Quarterly report, click on the graphs below.

2020-2021

GHA Complaints Web Report Q1 Q2

2019-2020

 Q4 thumbnail 2018 19

Latest News

Local procurement supported by Grampian …

Preparation of our annual procurement report highlights that over 85% of the Association's annual procurement spend during 2020/21 went to local suppliers and contractors in Aberdeen and Aberdeenshire.  This is a...

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Offices closed: 2 April 2021 (Good Frida…

To report an EMERGENCY REPAIR (e.g. significant leak or total loss of power) please call 0300 123 9279.  Gas heating repairs should be reported direct to Heatcare Oil & Gas...

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Grampian Housing Association 'STAY PUT' …

GHA operate a “STAY PUT” policy in our socially rented properties, therefore we are in the process of removing our communal smoke detection from these properties and will be applying...

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Rent Freeze Announced for 2021/22 by Gra…

Tenants will have their rents frozen for the next year following the decision of the Association’s Board not to apply a rent increase on the 1 April 2021.  It is hoped that the...

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Tenants in Huntly & Keith can now st…

From SGN Wednesday 3 February – 12.15pm update We’ve now resolved the issue with our network, which impacted gas supplies to Huntly and Keith yesterday.  Residents in Huntly and Keith can now...

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New wellbeing days launched by Grampian …

In response to Grampian Housing Association’s concern about colleague wellbeing and resilience in the face of the enduring global pandemic, new wellbeing days are being offered to staff through its...

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IMPORTANT REPAIRS UPDATE!

Please note that with immediate effect (Monday 21 December 2020) we are only responding to emergency repair requests.  This follows the Scottish Government's latest announcement that mainland Scotland will move...

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FESTIVE OFFICE CLOSURE

This festive season our Aberdeen and Elgin offices will close at 12 noon on Thursday 24 December 2020 and will re-open at 9am on Tuesday 5 January 2021. During this...

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