Grampian Housing Association and its subsidiary, Kirkgate Developments, are committed to providing a first class service and useful information to all customers in a responsible and courteous manner. 

We strive to continually improve the service we provide and that is why it is important that you tell us if something goes wrong. It may be that you are dissatisfied with a particular service or maybe you are pleased with the service but think it could be even better. If you have a thought or experience that you would like to share with us then we would like to hear about it. In return we will let you know what we have learned and the changes we have made as a result of your feedback.

If there is any aspect of the services we provide that you would like to comment on, please email complaints@grampianhousing.co.uk

The following information is provided to assist you in making a complaint:-

Our Complaints Procedure Leaflet

Our Compliment, Comment & Complaint Policy


To view the full Compliments, Comments and Complaints Quarterly report, click on the graph below.

 Q4 thumbnail 2018 19

 Complaints reports for 2017-18 are available here (these start from 1st October 2017).

Latest News

Withdrawal of Allpay Windows App (Feb 20…

ALLPAY - IMPORTANT INFORMATION FOR CUSTOMERS On 1 February 2020 the Allpay Windows App will no longer be available.  Apple and Android versions will continue to be available. Allpay will make sure...

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Festive Office Closure

This festive season our Aberdeen and Elgin offices will close at 1pm on Tuesday 24 December 2019 and will re-open at 9am on Friday 3 January 2020. We wish all our...

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New Chair and Vice Chair elected by Gram…

Dr Abhishek Agarwal (above left), course leader for the Aberdeen Business School MBA Programme at Robert Gordon University (RGU) has been elected as the new chairman of Grampian Housing Association...

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Fire damage at historic Aberdeen school …

A new image shows the destruction caused by the fire that tore through Aberdeen’s old Victoria Road Primary in May. The Torry blaze caused the roof to partly cave in and...

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Grampian now owns Victoria Road School

A milestone has been reached in the regeneration of the former Victoria Road School in Torry, Aberdeen.  Transfer of ownership of the site has now completed and the keys have been...

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Office Closure - Monday 6 May 2019

Our Aberdeen and Elgin offices will be closed on May Day (Monday 6 May 2019).  Please call 0300 123 9279 to report an EMERGENCY REPAIR (e.g. significant leak or total loss of power). ...

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Public Information Event on Thursday 21/…

A Public Information Event is being held on Thursday 21 February 2019 (3pm – 7.30pm) in the Victoria and Albert Halls, Station Square, Ballater.   The event will give people an...

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Utilita appointed for Our Power Energy S…

We're letting you know that Ofgem has appointed Utilita as the supplier of last resort for Our Power Energy Supply Ltd customers. Customer accounts have moved across to Utilita and you...

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Our Power

No action is needed by customers but we announce that Our Power has closed.   If you are on supply with Our Power you will transferred to another supplier by Ofgem...

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