Grampian Housing Association and its subsidiary, Kirkgate Developments, are committed to providing a first class service and useful information to all customers in a responsible and courteous manner. 

We strive to continually improve the service we provide and that is why it is important that you tell us if something goes wrong. It may be that you are dissatisfied with a particular service or maybe you are pleased with the service but think it could be even better. If you have a thought or experience that you would like to share with us then we would like to hear about it. In return we will let you know what we have learned and the changes we have made as a result of your feedback (see report below).

If there is any aspect of the services we provide that you would like to comment on, please email complaints@grampianhousing.co.uk

The following information is provided to assist you in making a complaint:-

Our Complaints Procedure Leaflet

Our Compliment, Comment & Complaint Policy

 Q1Complaints201819thumbnail.pdf

 

To see the full Compliments, Comments and Complaint report, click on the graph above.

For 2017-18 reports, click here (these start from 1st October 2017).

Latest News

Scotlands Housing Minister officially op…

Grampian Housing Association is celebrating completion of three developments of new affordable homes, increasing its portfolio of properties for social rent throughout the North-east.   The developments were completed in partnership with...

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Regulator publishes its plans to engage …

Grampian Housing Association Regulation Plan 2018/19

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Help to Buy (Scotland) scheme extended

£100 million investment in scheme to assist home buyers. The Scottish Government has announced that the Help to Buy (Scotland) scheme will be extended beyond 2019, helping more people purchase a new-build...

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Office Closure - Monday 7 May 2018

Our Aberdeen and Elgin offices will be closed on Monday 7 May 2018 for the Public Holiday.  Please call 0300 123 9279 to report an EMERGENCY REPAIR (e.g. significant leak or total loss...

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Vice Chair achieves housing qualificatio…

The vice chairman of Grampian Housing Association has become the organisation’s first voluntary Board member to achieve a new qualification in housing.  Peter Kennedy, who is also one of the Association’s...

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Mutual Exchange Policy

Following consultation with both tenants and current housing applicants in January, the proposed changes to the Mutual Exchange Policy were adopted, as of 26th January 2018. To see the full...

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Christmas Office Closure (22/12/17 - 3/1…

This festive season our Aberdeen and Elgin offices will be closed as follows: From 1pm on Friday 22 December - Wednesday 3 January 2018 (9am: Aberdeen office / 10am: Elgin office) During this...

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RGU student awarded David Young memorial…

A quantity surveying graduate of Robert Gordon University has been awarded an annual prize in memory of a former chairman of Grampian Housing Association.   James Valentine, who now lives and works...

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