Current Factoring Customers
This section provides further information for our current Factored customers.
Covid-19 Service Updates
IMPORTANT UPDATES DUE TO ONGOING CORONAVIRUS PANDEMIC
Due to the ongoing Coronavirus outbreak, Grampian Housing has made the following changes to our services:
Communal Cleaning and Gardening
Our Mobile Cleaning Team will continue to provide a normal service for your development while ensuring that they comply with Government guidance and social distancing requirements.
They have also increased the strength of their disinfectant & anti-bacterial wash and will be wearing personal protective equipment (PPE) during their visits.
In Moray the estate caretakers are also carrying on with their services whilst observing social distancing.
Our Property and Estate Management Officers are carrying out inspections and site visits as normal while taking extra precautions, using PPE and observing social distancing guidelines. Please e-mail factoring@grampianhousing.co.uk or call 0300 123 9279.
Repairs: To report any communal repair, please contact the Customer Response Unit on 0300 123 9279 and one of our Customer Service Officers will be able to help you.
Our Contractors:
- Roy Cowie (our grounds maintenance contractor) is on site observing social distancing but providing much needed services to keep our open spaces tidy.
- Really Wheelie (bin cleaning) and Sparkle (window cleaning), who travel separately, have confirmed they will continue with their services (external only).
- Our Fire Protection contractor is carrying out routine inspections but continuing to observe social distancing guidelines
Factoring Services
The Association provides a range of factoring services to customers, particularly in developments of flats. These include stair cleaning, open space maintenance (landscaping) and repairs to communal areas. The cleaning service to most of our schemes in Aberdeen and Aberdeenshire is provided by an “in-house” mobile team. In rural areas these services are mainly provided by our rural cleaners.
The costs of these services are charged directly to customers in the form of a factoring service charge. Standards are monitored on an on-going basis to ensure high levels of customer satisfaction.
The Association is a member of the Property Managers Association Scotland Limited (PMAS) which promotes high standards of property management amongst its members.
If you have any queries about the factoring services provided by the Association please contact the Customer Response Unit on 0300 123 9279 or email factoring@grampianhousing.co.uk. Alternatively write to Grampian Housing Association, Huntly House, 74 Huntly Street, Aberdeen, AB10 1TD.
Fire Safety
GHA operate a “STAY PUT” policy, therefore we are in the process of removing our communal smoke detection and will be applying the appropriate signage for tenants to refer to.
Please follow the guidance and stay safe. A Stay Put Policy allows residents to remain in their own property in relative safety in the event of a fire in another flat/area of the building, and does not usually require an alarm warning to be sounded other than in the flat of the fire's origin.
Please see the following links for more information on the new policy, signs and fire safety advice from the Scottish Fire Safety & Rescue service.
Statement of Services & Further Information
General Written Statement of Services 2021/22 (from 1st April 2021)
General Written Statement of Services 2020/21 (from 1st April 2020)
Open Space Maintenance (leaflet about landscaping services provided by Grampian Housing Association)
Under One Roof (impartial advice on repairs and maintenance for flat owners in Scotland)
Common repair, common sense (a homeowner's guide to the management and maintenance of common property).
Grampian Housing Association's Complaints Handling Procedure
