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To report an EMERGENCY repair outwith office hours only please telephone 0300 123 9279.

For GAS heating repairs call Heatcare Oil and Gas on 01343 842042 (TENANTS ONLY).

To report ROUTINE repairs only please use the form below or contact the office within working hours (Monday – Friday 9am – 5pm) as below:

01224 202900 (Aberdeen office area)

01343 552779 (Elgin office area)

0300 123 9279 (calls are charged at a local rate)

*Required information.

Please provide access details by selecting the appropriate time (excludes weekends and Public Holidays). If anytime is suitable then please tick both boxes.

Response times

We aim to provide a responsive repairs service.  Our response times and examples of how we categorise our repairs are explained below:- 

Emergency repairs: 4 hours
Examples are fire, flood, gas leak, break-in

Essential repairs: 24 hours
Examples are water leaks, blockages, no heating, no hot water 

Urgent repairs: 3 working days
Examples are faulty locks, electrical repairs, plumbing repairs

Routine repairs: 15 working days
Examples are internal joinery works, plasterwork, building work, roof repairs, external repairs

Tenant satisfaction

You will receive a Works Order within 3 working days of reporting a repair.  Your feedback on how we have dealt with the repair is important to us.  Following completion of the repair, please answer the questions on the form, adding any relevant comments and return it to us as soon as possible.

Latest News

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Grampian Housing Association is celebrating completion of three developments of new affordable homes, increasing its portfolio of properties for social rent throughout the North-east.   The developments were completed in partnership with...

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Help to Buy (Scotland) scheme extended

£100 million investment in scheme to assist home buyers. The Scottish Government has announced that the Help to Buy (Scotland) scheme will be extended beyond 2019, helping more people purchase a new-build...

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Office Closure - Monday 7 May 2018

Our Aberdeen and Elgin offices will be closed on Monday 7 May 2018 for the Public Holiday.  Please call 0300 123 9279 to report an EMERGENCY REPAIR (e.g. significant leak or total loss...

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Vice Chair achieves housing qualificatio…

The vice chairman of Grampian Housing Association has become the organisation’s first voluntary Board member to achieve a new qualification in housing.  Peter Kennedy, who is also one of the Association’s...

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Mutual Exchange Policy

Following consultation with both tenants and current housing applicants in January, the proposed changes to the Mutual Exchange Policy were adopted, as of 26th January 2018. To see the full...

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Christmas Office Closure (22/12/17 - 3/1…

This festive season our Aberdeen and Elgin offices will be closed as follows: From 1pm on Friday 22 December - Wednesday 3 January 2018 (9am: Aberdeen office / 10am: Elgin office) During this...

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RGU student awarded David Young memorial…

A quantity surveying graduate of Robert Gordon University has been awarded an annual prize in memory of a former chairman of Grampian Housing Association.   James Valentine, who now lives and works...

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Logos for IIP, Healthy Working Lives and Happy to Translate