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To report an EMERGENCY repair outwith office hours only please telephone 0300 123 9279.

To report any repair during office hours (Monday – Friday 9am – 5pm) please telephone:-

01224 202900 (Aberdeen office area)

01343 552779 (Elgin office area)

To report ROUTINE repairs only please use the form below or contact the office within working hours as above.

For GAS heating repairs call Heatcare Oil and Gas on 01343 842042 (TENANTS ONLY).  

 

*Required information.

Please provide access details by selecting the appropriate time (excludes weekends and Public Holidays). If anytime is suitable then please tick both boxes.

Response times

We aim to provide a responsive repairs service.  Our response times and examples of how we categorise our repairs are explained below:- 

Emergency repairs: 4 hours
Examples are fire, flood, gas leak, break-in

Essential repairs: 24 hours
Examples are water leaks, blockages, no heating, no hot water 

Urgent repairs: 3 working days
Examples are roof leaks, faulty locks, electrical repairs, plumbing repairs

Routine repairs: 15 working days
Examples are internal joinery works, plasterwork, building work, roof repairs, external repairs

Tenant satisfaction

You will receive a Works Order within 3 working days of reporting a repair.  Your feedback on how we have dealt with the repair is important to us.  Following completion of the repair, please answer the questions on the form, adding any relevant comments and return it to us as soon as possible.

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