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To report an EMERGENCY repair outwith office hours please telephone 0300 123 9279 only. Please do not notify us of emergency repairs via email, voicemail, social media or via the below repairs form, as this will delay the response time.    

For heating faults call Heatcare Oil and Gas on 01343 842042 (TENANTS ONLY).

To report ROUTINE repairs only please use the form below or contact the office within working hours (9am - 5pm Monday to Thursday; 9am-4pm Friday. 11:30am opening on Wednesdays for staff training):

01224 202900 or 0300 123 9279 (calls are charged at a local rate).

*Required information.

Please provide access details by selecting the appropriate time (excludes weekends and Public Holidays). If anytime is suitable then please tick both boxes.

 

IMPORTANT UPDATES DUE TO ONGOING CORONAVIRUS PANDEMIC

Repairs

Due to the ongoing Coronavirus outbreak, please click here for the steps Grampian Housing Association are taking to ensure the safety of tenants.

Response times

We aim to provide a responsive repairs service.  Our response times and examples of how we categorise our repairs are explained below:- 

Emergency repairs: 3 hours
Examples are fire, flood, gas leak, break-in

Essential repairs: 2 days
Examples are water leaks, blockages, no heating, no hot water, faulty locks, electrical repairs, plumbing repairs

Routine repairs: 15 working days
Examples are internal joinery works, plasterwork, building work, roof repairs, external repairs

Tenant satisfaction

You will receive a Works Order within 3 working days of reporting a repair.  Your feedback on how we have dealt with the repair is important to us.  Following completion of the repair, please answer the questions on the form, adding any relevant comments and return it to us as soon as possible.

Our Responsive Repairs Contractors

Area    Contractor
Aberdeen City  Heatcare
Aberdeenshire (North)   1call
Aberdeenshire (South)   1call
Moray  Heatcare

Latest News

IMPORTANT REPAIRS UPDATE!

Please note that with immediate effect (Monday 21 December 2020) we are only responding to emergency repair requests.  This follows the Scottish Government's latest announcement that mainland Scotland will move...

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FESTIVE OFFICE CLOSURE

This festive season our Aberdeen and Elgin offices will close at 12 noon on Thursday 24 December 2020 and will re-open at 9am on Tuesday 5 January 2021. During this...

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Adverse impact of Covid-19 on tenants re…

The results of the survey we have undertaken show the huge and long lasting effects Covid-19 has had on many of our tenants and their families.   Responses from 43% or 1,136 of tenants...

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Approval to Move to Tender Stage for Maj…

Project partner, Grampian Housing Association has announced another milestone in its flagship regeneration project.  The Association’s Board of Management has approved a proposal to progress to tender stage for the...

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NHS Scotland Protect Scotland Test and P…

The NHS Scotland Protect Scotland Test and Protect App is now available on iPhone and Android. Follow the link below to download:   Protect Scotland Test and Protect App Download  

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Covid-19 Impact Survey Report

Click here to access the Report. Recently, we asked you to tell us about the impact Covid-19 has had on you and your family and how it has affected your personal...

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Suspension of bulk uplifts in Aberdeensh…

We have been advised that Aberdeenshire Council has suspended all special collections for bulky items such as washing machines.  If you live in Aberdeenshire you can only dispose of large...

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Coronavirus Outbreak in Aberdeen - what …

UPDATE AS OF 12 AUGUST 2020 For the latest information regarding current services offered by Grampian Housing Association please click here.   Following the Scottish Government announcement advising of Aberdeen's lockdown, Grampian Housing...

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