Privacy and Cookie Policy

Tenants' Privacy Notice (GHA)

Tenants' Privacy Notice (Let's Choose)

Sharing Owners' Privacy Notice

Factored Customers' Privacy Notice

GHA Members' & Board Members' Privacy Notice

Grampian Housing Association

Direct Debit Form (GHA)

Mutual Exchange Application Form

Standing Order Form (GHA)

Standard Flat Improvements Letter & Form

Standard House Improvements Letter & Form

Kirkgate Developments

Direct Debit Form (KD)

Standing Order Form (KD)

Shared Ownership Handbook

Tenants' Handbook

Tenants' Guide to Living in a New/Refurbished Home

Tenement Handbook: Under One Roof (impartial advice on repairs and maintenance for flat owners in Scotland)

Fire Safety - Scottish Fire & Rescue Service Leaflet

Repairs Responsibility List

Cyclical Maintenance Information Sheet

Property and Estate Management Services (Factoring) Information Sheet

ASSIST (housing support project) Leaflet

Complaints and Significant Performance Failures Leaflet (Scottish Housing Regulator)

SMART (money advice project) Leaflet

Digital Access in Aberdeen (places you can access computers, internet and Wi-Fi)

Universal Credit & You (DWP Guide)

Universal Credit Claimant Housing Guide

What to do in the Event of a Tenant's Death

Keynote (Summer 2019)

Keynote (Winter 2018)

Keynote (Summer 2018)

Keynote (Winter 2017)

Keynote (Spring 2017)

Keynote (Winter 2016)

Keynote (Spring 2016)

Adaptations - currently under review (due Jan 2020)

Anti-Social Behaviour - currently under review (due Nov 2019)

Asbestos Management - currently under review 

Chargeable Repairs 

Equality & Diversity - currently under review 

Estate Management 

Legionnaires Inspection / Prevention - currently under review

Lettings

Mutual Exchange & Transfer

Redress

Re-let Standard - currently under review 

Rent Management 

Rent Setting - currently under review 

Repairs - currently under review 

Tenancy Changes

Void Management

Asset Management (including stock condition information)

Budgeting & Business Plan Policy - currently under review

Code of Conduct (Staff)

Data Protection

Disciplinary

Equality and Diversity

Entitlements, Payments & Benefits

Expenses (Board)

Expenses (Staff)

Grievance

Health and Safety Policy and Procedures - this document is procured so is not published

Pay and Performance Management System

Membership

People Strategy

Procurement

Recruitment, Retention and Selection

Risk Management - currently under review

Sustainability 

Sustainable Development

Training and Development

2018 Annual Review

2017 Annual Review

2016 Annual Review

2015 Annual Review

2019 Annual Accounts

2018 Annual Accounts

2017 Annual Accounts

Grampian Housing Association

Board & Committee Procedures Manual 2016

Business Plan 2019-2024

Customer Care Plan

Rules of Grampian Housing Association

Let's Choose/Kirkgate Developments

Business Plan 2015-2020

Articles of Association of Kirkgate Developments

TLC Housing Maintenance

Business Plan 2020-2024

Memorandum & Articles of Association of TLC

Annual Assurance Statements (starting 2019)

Annual Assurance Statement 2019

Annual Return on the Charter to the Scottish Housing Regulator

Annual Return on the Charter 2019

Annual Return on the Charter 2018

Annual Return on the Charter 2017

Annual Return on the Charter 2016

Annual Return on the Charter 2015

Scottish Social Housing Charter (April 2017)

Charter Report

Charter Report 2019

Charter Report 2018

Charter Report 2017

Charter Report 2016

Charter Report 2015