Useful forms and publications

Click on the link below to view files.

Advice & Information about Coronavirus (Covid-19)

Advice & Information about Coronavirus (Covid-19)

Grampian Coronavirus Assistance Hub (GCAH) (Help for communities)

GCAH Coronavirus Advice - Lithuanian Translation

GCAH Coronavirus Advice - Latvian Translation

GCAH Coronavirus Advice - Polish Translation

GCAH Coronavirus Advice - Romanian Translation

What to Do About Coronavirus - Easy Read (by Inclusion Scotland)

Social Distancing: Coronavirus - Easy Read (by Inclusion Scotland)

COVID-19: Coping with Stress (shared by Advice UK)

COVID-19: Helping Children Cope with Stress (shared by Advice UK)

COVID-19: Kids Workbook (shared by Advice UK)

Self Isolation Psychology Wellbeing Pack (shared by Advice UK)

 

 

 

 

Customer Participation

Customer Participation

Scrutiny Report 2019 - delivering tenancy sustainment services that put the individual first

Getting Involved in Grampian (GIiG) (Customer Participation Strategy & Action Plan 2020-21)

NETRALT Mystery Shopping Recommendations 2018

GDPR Privacy Notices

GDPR Privacy Notices

Privacy and Cookie Policy

Tenants' Privacy Notice (GHA)

Tenants' Privacy Notice (Let's Choose)

Sharing Owners' Privacy Notice

Factored Customers' Privacy Notice

GHA Members' & Board Members' Privacy Notice

 

Forms

Forms

Grampian Housing Association

Direct Debit Form (GHA)

Mutual Exchange Application Form

Standing Order Form (GHA)

Standard Flat Improvements Letter & Form

Standard House Improvements Letter & Form

Kirkgate Developments

Direct Debit Form (KD)

Standing Order Form (KD)

Handbooks

Handbooks

Shared Ownership Handbook

Tenants' Handbook

Tenants' Guide to Living in a New/Refurbished Home

Tenement Handbook: Under One Roof (impartial advice on repairs and maintenance for flat owners in Scotland)

 

Information Sheets & Leaflets

Information Sheets & Leaflets

Fire Safety - Scottish Fire & Rescue Service Leaflet

Repairs Responsibility List

Cyclical Maintenance Information Sheet

Property and Estate Management Services (Factoring) Information Sheet

ASSIST (housing support project) Leaflet

Significant Performance Failures Leaflet (Scottish Housing Regulator)

SMART (money advice project) Leaflet

Digital Access in Aberdeen (places you can access computers, internet and Wi-Fi)

Universal Credit & You (DWP Guide)

Universal Credit Claimant Housing Guide

What to do in the Event of a Tenant's Death

 

Newsletters

Newsletters

Keynote (Winter 2019)

Keynote (Summer 2019)

Keynote (Winter 2018)

Keynote (Summer 2018)

Keynote (Winter 2017)

Keynote (Spring 2017)

Keynote (Winter 2016)

Keynote (Spring 2016)

Policies (Tenant)

Policies (Tenant)

Adaptations - currently under review (due Jan 2020)

Anti-Social Behaviour

Asbestos Management - currently under review 

Chargeable Repairs 

Equality & Diversity - currently under review 

Estate Management 

Legionnaires Inspection / Prevention - currently under review

Lettings

Mutual Exchange & Transfer

Redress

Re-let Standard - currently under review 

Rent Management 

Rent Setting - currently under review 

Repairs - currently under review 

Scottish Short Secure Tenancy (SSST)

Tenancy Changes

Void Management

 

Policies (Corporate)

Policies (Corporate)

Asset Management (including stock condition information)

Budgeting & Business Plan Policy - currently under review

Code of Conduct (Staff)

Data Protection

Disciplinary

Equality and Diversity

Entitlements, Payments & Benefits

Expenses (Board)

Expenses (Staff)

Grievance

Health and Safety Policy and Procedures - this document is procured so is not published

Pay and Performance Management System

Membership

People Strategy

Procurement

Recruitment, Retention and Selection

Risk Management - currently under review

Sustainability 

Sustainable Development

Training and Development

 

Annual Reviews

Annual Reviews

2018 Annual Review

2017 Annual Review

2016 Annual Review

2015 Annual Review

Financial Statements

Financial Statements

2019 Annual Accounts

2018 Annual Accounts

2017 Annual Accounts

 

Rules, Business Plan & Strategies

Rules, Business Plan & Strategies

Grampian Housing Association

Board & Committee Procedures Manual 2016

Business Plan 2019-2024

Customer Care Plan

Rules of Grampian Housing Association

Let's Choose/Kirkgate Developments

Business Plan 2015-2020

Articles of Association of Kirkgate Developments

TLC Housing Maintenance

Business Plan 2020-2024

Memorandum & Articles of Association of TLC

Scottish Social Housing Charter & Annual Assurance Statement

Scottish Social Housing Charter & Annual Assurance Statement

Annual Assurance Statements (starting 2019)

Annual Assurance Statement 2019


Annual Return on the Charter to the Scottish Housing Regulator

Annual Return on the Charter 2019

Annual Return on the Charter 2018

Annual Return on the Charter 2017

Annual Return on the Charter 2016

Annual Return on the Charter 2015

Scottish Social Housing Charter (April 2017)


Charter Report

Charter Report 2019

Charter Report 2018

Charter Report 2017

Charter Report 2016

Charter Report 2015

Shared Ownership

Shared Equity Schemes (New Supply & Open Market)

Home Ownership | Homes for Sale

Help to Buy (Scotland) Affordable New Build Scheme

Contact Us

Latest News

Coronavirus Outbreak in Aberdeen - what …

Following the Scottish Government announcement advising of Aberdeen's lockdown, Grampian Housing Association have put the following restrictions in place: Temporary suspension of all general lets and mutual exchanges within both Aberdeen...

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Impact of Covid-19 tenant survey underwa…

We are here to help you... a text/email survey is underway for all tenants about the impact of Covid-19 on your household so that we can use your feedback to...

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Extension to Help to Buy (Scotland) sche…

Continued support for house-building industry and buyers More than 2,000 households will be able to buy a new build home as the Help to Buy (Scotland) scheme is extended by a...

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Planning permission granted for former V…

There has been a major breakthrough for the redevelopment of the former Victoria Road School in Torry, Aberdeen.  Planning permission has been granted by Aberdeen City Council to enable Grampian...

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May Bank Holiday - 8th May 2020

Marking the 75th Anniversary of VE Day: due to the public holiday we are closed on Friday 8 May 2020. To report EMERGENCY REPAIRS ONLY (leaks, power failures, broken windows or...

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23/03/2020-Coronavirus: notifying of ser…

We are strictly adhering to the message from the Prime Minister this evening to stay at home to save lives.  As a result, the Aberdeen and Elgin offices are closed with immediate...

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Has Coronavirus (Covid-19) changed your …

We acknowledge the current situation is unsettling and that Covid-19 will have a financial and physical impact on tenants. The information is changing almost daily, but please be assured that...

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Coronavirus (Covid-19) update for tenant…

We are committed to continuing to provide services to our tenants, customers and housing applicants in these challenging times. However, we are taking sensible precautions to protect everyone.   We have...

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Now recruiting voluntary board members

We now wish to further enhance the strength and diversity of our Board and are seeking enthusiastic, community-minded people from all walks of life.  While you don’t need to have...

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