Useful forms and publications

Click on the link below to view files.

Advice & Information about Coronavirus (Covid-19)

Advice & Information about Coronavirus (Covid-19)

Grampian Coronavirus Assistance Hub (GCAH) (Help for communities)

GCAH Coronavirus Advice - Lithuanian Translation

GCAH Coronavirus Advice - Latvian Translation

GCAH Coronavirus Advice - Polish Translation

GCAH Coronavirus Advice - Romanian Translation

What to Do About Coronavirus - Easy Read (by Inclusion Scotland)

Social Distancing: Coronavirus - Easy Read (by Inclusion Scotland)

COVID-19: Coping with Stress (shared by Advice UK)

COVID-19: Helping Children Cope with Stress (shared by Advice UK)

COVID-19: Kids Workbook (shared by Advice UK)

Self Isolation Psychology Wellbeing Pack (shared by Advice UK)

Help and Information Available (Moray Area) 

Lennox and Innes Communities Covid-19 Response Leaflet (Moray Area)

Customer Participation

Customer Participation

Scrutiny Report 2019 - delivering tenancy sustainment services that put the individual first

Getting Involved in Grampian (GIiG) (Customer Participation Strategy & Action Plan 2020-21)

NETRALT Mystery Shopping Recommendations 2018

GDPR Privacy Notices

GDPR Privacy Notices

Privacy and Cookie Policy

Tenants' Privacy Notice (GHA)

Tenants' Privacy Notice (Let's Choose)

Sharing Owners' Privacy Notice

Factored Customers' Privacy Notice

GHA Members' & Board Members' Privacy Notice

 

Forms

Forms

Grampian Housing Association

Direct Debit Form (GHA)

Mutual Exchange Application Form

Standing Order Form (GHA)

Standard Flat Improvements Letter & Form

Standard House Improvements Letter & Form

Kirkgate Developments

Direct Debit Form (KD)

Standing Order Form (KD)

Handbooks

Handbooks

Shared Ownership Handbook

Tenants' Handbook

Tenants' Guide to Living in a New/Refurbished Home

Tenement Handbook: Under One Roof (impartial advice on repairs and maintenance for flat owners in Scotland)

 

Information Sheets & Leaflets

Information Sheets & Leaflets

Fire Action - STAY PUT (GHA Tenant Advice)

Fire Safety - Scottish Fire & Rescue Service Leaflet

Repairs Responsibility List

Cyclical Maintenance Information Sheet

ASSIST (housing support project) Leaflet

Significant Performance Failures Leaflet (Scottish Housing Regulator)

SMART (money advice project) Leaflet

Digital Access in Aberdeen (places you can access computers, internet and Wi-Fi)

Universal Credit & You (DWP Guide)

Universal Credit Claimant Housing Guide

What to do in the Event of a Tenant's Death

 

Newsletters

Newsletters

Keynote (Winter 2020)

Keynote (Summer 2020)

Keynote (Winter 2019)

Keynote (Summer 2019)

Keynote (Winter 2018)

Keynote (Summer 2018)

Keynote (Winter 2017)

Keynote (Spring 2017)

Keynote (Winter 2016)

Keynote (Spring 2016)

Policies (Tenant)

Policies (Tenant)

Adaptations - currently under review

Anti-Social Behaviour

Asbestos Management - currently under review 

Chargeable Repairs 

Estate Management

Legionnaires Inspection / Prevention - currently under review

Lettings

Mutual Exchange & Transfer

Redress

Re-let Standard - currently under review 

Rent Management 

Rent Setting - currently under review 

Repairs - currently under review 

Scottish Short Secure Tenancy (SSST)

Tenancy Changes

Void Management

 

Policies (Corporate)

Policies (Corporate)

Anti-Fraud, Bribery & Corruption

Asset Management (including stock condition information)

Board Membership

Budgeting & Business Plan Policy - currently under review

Code of Conduct (Staff)

Conflict of Interest

Data Protection

Disciplinary

Equality

Entitlements, Payments & Benefits

Expenses (Board)

Expenses (Staff)

Grievance

Health and Safety Policy and Procedures - this document is procured so is not published

Pay and Performance Management System

Membership

People Strategy

Procurement

Recruitment, Retention and Selection

Risk Management 

Sustainability 

Sustainable Development

Training and Development

Treasury Management

 

Annual Reviews

Annual Reviews

2020 Annual Review

2019 Annual Review

2018 Annual Review

2017 Annual Review

2016 Annual Review

2015 Annual Review

Financial Statements

Financial Statements

2021 Annual Accounts

2020 Annual Accounts

2019 Annual Accounts

2018 Annual Accounts

2017 Annual Accounts

 

Rules, Business Plan & Strategies

Rules, Business Plan & Strategies

Grampian Housing Association

Board & Committee Procedures Manual 2016

Business Plan 2019-2024

Customer Care Plan

Rules of Grampian Housing Association

Let's Choose/Kirkgate Developments

Business Plan 2015-2020

Articles of Association of Kirkgate Developments

TLC Housing Maintenance

Business Plan 2020-2024

Memorandum & Articles of Association of TLC

Scottish Social Housing Charter & Annual Assurance Statement

Scottish Social Housing Charter & Annual Assurance Statement

Annual Assurance Statements (starting 2019)

Annual Assurance Statement 2021 

Annual Assurance Statement 2020

Annual Assurance Statement 2019


Annual Return on the Charter to the Scottish Housing Regulator

Annual Return on the Charter 2021

Annual Return on the Charter 2020

Annual Return on the Charter 2019

Annual Return on the Charter 2018

Annual Return on the Charter 2017

Annual Return on the Charter 2016

Annual Return on the Charter 2015

Scottish Social Housing Charter (April 2017)


Charter Report

Charter Report 2020

Charter Report 2019

Charter Report 2018

Charter Report 2017

Charter Report 2016

Charter Report 2015

Shared Ownership

Shared Equity Schemes (New Supply & Open Market)

Home Ownership | Homes for Sale

Help to Buy Scotland

Contact Us

Latest News

Focus on journey of change at AGM of GHA

The launch of new neighbourhood officer roles and use of customer experience feedback were among the initiatives announced at Grampian Housing Association’s recent annual general meeting. They form part of the...

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Think Globally...Act Locally, Chris Hunt…

shares his views on #Scottish Housing Day about the #Climate Emergency Think Globally … Act Locally Every action and decision we take in our daily lives has consequences, even mundane everyday action...

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NETRALT appoints new Co-Chairs (20/07/21…

At its recent Annual General Meeting, NETRALT (North East Tenants, Residents and Landlords Together) appointed Katie Taylor, Participation Lead at Grampian Housing Association (left) and Catherine Coutts, Tenant Participation Officer...

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Neil Clapperton, Chief Executive moves o…

Over recent months, the Board and Executive of Grampian Housing Association have been considering the Association's governance structures as it begins to emerge from what has been a very challenging period of...

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#WellDoneWednesday-Judi McLeod (23/6/21)

Judi McLeod, Customer Service Officer shares her fundraising story:- "After a year when vital cancer trials have been delayed, the Cancer Research UK annual Race for Life was more important than...

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Local procurement supported by GHA (19/5…

Preparation of our annual procurement report highlights that over 85% of the Association's annual procurement spend during 2020/21 went to local suppliers and contractors in Aberdeen and Aberdeenshire.  This is a...

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Offices closed: 2 April 2021 (Good Frida…

To report an EMERGENCY REPAIR (e.g. significant leak or total loss of power) please call 0300 123 9279.  Gas heating repairs should be reported direct to Heatcare Oil & Gas...

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Grampian Housing Association 'STAY PUT' …

GHA operate a “STAY PUT” policy in our socially rented properties, therefore we are in the process of removing our communal smoke detection from these properties and will be applying...

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Rent Freeze Announced for 2021/22 by Gra…

Tenants will have their rents frozen for the next year following the decision of the Association’s Board not to apply a rent increase on the 1 April 2021.  It is hoped that the...

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