Let's Choose aims to deliver excellent services for and at your convenience.

Aims

To deliver an efficient and competitive service to all customers in a professional and approachable manner

To prioritise customer satisfaction and to ensure that customer feedback plays a key role in shaping the future of our service

Before becoming a tenant

At Let's Choose our easy application process ensures a simple, stress free way to apply for your new home

We provide:

• An online application system where applications can be submitted via email
• Property viewings at a mutually convenient time
• Comprehensive advice on moving into your new home

Whilst you are a tenant

After signing your lease our services don’t stop there, we offer a variety of services to cover every aspect of your tenancy

LANDLORD

Rent

We will:

• Answer any rent queries including providing a rent account balance via telephone or email
• Aim to resolve any errors within 48 hours
• Provide 3 months notice prior to a rent increase

Rent is reviewed annually by the Kirkgate Developments/Let's Choose Board of Management

Repairs

We will:

• Provide you with a variety of ways of reporting a repair
• Carry out emergency repairs within 4 hours (e.g. gas leak, flooding)
• Carry out essential repairs within 24 hours (e.g. water leaks, no heating/hot water)
• Carry out urgent repairs within 3 working days (e.g. faulty locks)
• Carry out routine repairs within 15 working days. (e.g. general maintenance)
• Monitor the quality of work provided by our contractors and ensure that they are easily identifiable
• Ensure that you are happy with the standard of the repair by way of a feedback questionnaire
  
  

General Services

We will:

• Acknowledge receipt of letters within 5 working days and provide a response within 10 working days
• Respond to emails within 5 working days
• Carry out regular inspections to ensure that the property is being maintained to a satisfactory standard

Complaints

We will:

• Deal with any complaints you may have in accordance with the Grampian Housing Association (our parent company) Complaints Procedure, click here for further information

TENANT:

As a tenant of a property managed by Let's Choose we ask that you:

• Take reasonable care to maintain the property
• Act in a respectful manner towards neighbours and the community
• Pay your rent on time
• Notify us if you are having difficulty paying the rent
• Treat staff respectfully

Let's Choose is happy to provide translation and interpretation services.

Contact us

Huntly House
74 Huntly Street
Aberdeen
AB10 1TD

T: 01224 202900

Opening Hours: 9am - 5pm Monday, Tuesday, Thursday & Friday / 11.30am - 5pm Wednesday

21 Culbard Street
Elgin
IV30 1JT

T: 01343 552779

Opening Hours: 9am - 5pm Monday, Tuesday, Thursday & Friday / 11.30am - 5pm Wednesday.  The office is closed for lunch every day between 1pm - 2pm but a message can be left on the answering machine.

E: [email protected]

Emergency repairs: 0300 123 9279

Non-emergency repairs: [email protected]

Gas heating repairs: Heatcare Oil & Gas T: 01343 842042