Let's Choose aims to deliver excellent services for and at your convenience.


To deliver an efficient and competitive service to all customers in a professional and approachable manner

To prioritise customer satisfaction and to ensure that customer feedback plays a key role in shaping the future of our service

Before becoming a tenant

At Let's Choose our easy application process ensures a simple, stress free way to apply for your new home

We provide:

  • An online application system where applications can be submitted via email
  • Property viewings at a mutually convenient time
  • Comprehensive advice on moving into your new home

Whilst you are a tenant

After signing your lease our services don’t stop there, we offer a variety of services to cover every aspect of your tenancy



We will:

  • Answer any rent queries including providing a rent account balance via telephone or email
  • Aim to resolve any errors within 48 hours
  • Provide 3 months notice prior to a rent increase

Rent is reviewed annually by the Kirkgate Developments/Let's Choose Board of Management


We will:

  • Provide you with a variety of ways of reporting a repair
  • Carry out emergency repairs within 4 hours (e.g. gas leak, flooding)
  • Carry out essential repairs within 24 hours (e.g. water leaks, no heating/hot water)
  • Carry out urgent repairs within 3 working days (e.g. faulty locks)
  • Carry out routine repairs within 15 working days. (e.g. general maintenance)
  • Monitor the quality of work provided by our contractors and ensure that they are easily identifiable
  • Ensure that you are happy with the standard of the repair by way of a feedback questionnaire

General Services

We will:

  • Acknowledge receipt of letters within 5 working days and provide a response within 10 working days
  • Respond to emails within 5 working days
  • Carry out regular inspections to ensure that the property is being maintained to a satisfactory standard



We will:

  • Deal with any complaints you may have in accordance with the Grampian Housing Association (our parent company) Complaints Procedure, click here for further information


As a tenant of a property managed by Let's Choose we ask that you:

  • Take reasonable care to maintain the property
  • Act in a respectful manner towards neighbours and the community
  • Pay your rent on time
  • Notify us if you are having difficulty paying the rent
  • Treat staff respectfully

Let's Choose is happy to provide translation and interpretation services.

Contact us

Huntly House
74 Huntly Street
AB10 1TD

T: 01224 202900

Opening Hours: 9am - 5pm Monday, Tuesday, Thursday & Friday / 11.30am - 5pm Wednesday

21 Culbard Street
IV30 1JT

T: 01343 552779

Opening Hours: 9am - 5pm Monday, Tuesday, Thursday & Friday / 11.30am - 5pm Wednesday.  The office is closed for lunch every day between 1pm - 2pm but a message can be left on the answering machine.

E: [email protected]

Emergency repairs: 0300 123 9279

Non-emergency repairs: [email protected]

Gas heating repairs: Heatcare Oil & Gas T: 01343 842042

Latest News

Coronavirus Outbreak in Aberdeen - what …

UPDATE AS OF 12 AUGUST 2020 For the latest information on current services, please click here.   Following the Scottish Government announcement advising of Aberdeen's lockdown, unfortunately viewings will not be conducted in...

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Message to Let's Choose Tenants from the…

We are here to help I want to reassure you that if you are concerned about Coronavirus (Covid-19) and how this might affect you we are here to assist our tenants. ...

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Allpay letters issued in error to tenant…

Unfortunately a number of Let’s Choose tenants are receiving letters addressed to Kirkgate Develelopments from Allpay about changes to Direct Debits.  Please note that these letters have been issued in...

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Coronavirus (Covid-19) update for tenant…

We are committed to continuing to provide services to our tenants, customers and housing applicants in these challenging times. However, we are taking sensible precautions to protect everyone.   We have...

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Tenant satisfaction soars at Let’s Choos…

Aberdeen based leasing agency, Let’s Choose, is celebrating after receiving excellent feedback from its tenants in an independent survey recently carried out by Knowledge Partnership. Craig Stirrat, chief operating officer said: “With...

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Office closure - Monday 6 May 2019

Our office is closed on May Day (Monday 6 May 2019).  Please call 0300 123 9279 to report an EMERGENCY REPAIR (e.g. significant leak or total loss of power).  Gas heating repairs should be...

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Let us welcome you to your Let's Choose …

Listen to our advert airing on Northsound now!   Click here to see our current properties (some with immediate entry) and to arrange a viewing.   Let's Choose Northsound Radio Advert

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Our Power Closure Announcement

No action is needed by customers but we announce that Our Power has closed.   If you are on supply with Our Power you will transferred to another supplier by Ofgem...

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Let's Choose wins national award

Let's Choose is celebrating after its Osprey Heights development in Inverurie was announced Mid-Market Rent Development of the Year 2018.    It is the first year the new award has been presented by the...

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