*Please note that we no longer accept any cash payments in our offices.   

However, we work with allpay to provide a range of convenient payment methods for Association customers to pay their rent and/or other charges.

If you still want to pay by cash or cheque you can sign up for an allpay card and use it at PayPoint outlets in Aberdeen, Aberdeenshire and Moray.  Allpay offers a range of convenient payment options listed below:-

  • At your local Post Office or any shop or outlet displaying the “Paypoint” logo.  For further details visit www.paypoint.ie/locator.  Payments by debit /credit card, cheque or cash can be accepted.

To order your allpay card please email financerents@grampianhousing.co.uk with the following details:-

  • your full name (include title - Mr/Mrs/Miss etc);  
  • your address;
  • address of the property where the card should be sent (if different from your address).

Replacement cards can also be ordered via this method.

Please note that to make a payment using allpay you will need an allpay reference card (read on to find out how to order) or 19 digit payment reference number for the App.  

Customers with Apple, Windows or Android smartphones can make payments using the allpay App, a secure mobile application available to download free of charge from the Apple App Store, Windows Phone store and Google Play. There is a brief registration process. The service is available 24 hours a day, 7 days a week.  For further information visit http://www.allpay.net/allpay-payment-app.  

allpay.net offers customers the opportunity to make bill payments via the telephone. Using a secure payment line, the service is designed to accept debit card payments 24 hours a day, 7 days a week with automatic online authorisation. To use this service please telephone 0844 557 8321.

You can also pay your rent and/or other charges via the Internet. To make a payment online visit  https://www.allpayments.net/allpayments/ or the Useful Links page of this website.

We also offer callpay, a service where customers can telephone our office and make a secure and easy payment using a debit or credit card.  To use this service please telephone 01224 202900.

Alternatively, for a quick and hassle free way to pay your rent and/or other charges, why not consider paying by Direct Debit or Standing Order from your bank account? For further information please contact your Housing Officer. 

Download a Direct Debit form

Download a Standing Order form (the completed Standing Order form should be returned to your own bank)

Unlike cash payments these other payment options do not incur additional charges for our customers. 

Having difficulty paying your rent?

If you are having difficulty paying your rent or are in rent arrears, don’t delay, get in touch with your Housing Officer. We can agree payment arrangements. If you are having problems managing your money or are having difficulties with Housing Benefit, then staff are available to offer practical advice and assistance.  

Visit the SMART (money advice project) page on this website to find out more about the help we can offer.


*In January's rent consultation survey it was proposed that the Association cease to accept cash payments as of 1 April 2017.  Only 12 (4.4%) of respondents indicated that they paid cash at Grampian's offices, of which only four commented that this was their preferred option. 

Latest News

Help to Buy (Scotland) scheme extended

£100 million investment in scheme to assist home buyers. The Scottish Government has announced that the Help to Buy (Scotland) scheme will be extended beyond 2019, helping more people purchase a new-build...

Read more

Vice Chair achieves housing qualificatio…

The vice chairman of Grampian Housing Association has become the organisation’s first voluntary Board member to achieve a new qualification in housing.  Peter Kennedy, who is also one of the Association’s...

Read more

Mutual Exchange Policy

Following consultation with both tenants and current housing applicants in January, the proposed changes to the Mutual Exchange Policy were adopted, as of 26th January 2018. To see the full...

Read more

Christmas Office Closure (22/12/17 - 3/1…

This festive season our Aberdeen and Elgin offices will be closed as follows: From 1pm on Friday 22 December - Wednesday 3 January 2018 (9am: Aberdeen office / 10am: Elgin office) During this...

Read more

RGU student awarded David Young memorial…

A quantity surveying graduate of Robert Gordon University has been awarded an annual prize in memory of a former chairman of Grampian Housing Association.   James Valentine, who now lives and works...

Read more


A day in the life of.... our Caretaker in Moray Hello, my name is Tim Fletcher and I have the job title of Caretaker.  My role is to carry out Factoring duties...

Read more

Day in the Life: Progression within hous…

Day in The Life Progression within housing  Name: Carol Reid Age: 45 Employer: Grampian Housing Association Role: Housing Manager Morning: I enjoy beginning my day with a swim, but it does...

Read more

Scotland's Housing Minister opens new af…

Local Government and Housing Minister, Kevin Stewart MSP, officially opens new homes for rent by Grampian Housing Association and Let’s Choose Grampian Housing Association and its subsidiary, Kirkgate Developments, are today...

Read more

Logos for IIP, Healthy Working Lives and Happy to Translate