Classes of Information

We publish all the information that we hold within the following classes. Once information is published under a class we will continue to make it available for the current and previous two financial years.

Where information has been updated or superseded, only the current version will be available. If you would like to see previous versions, you may make a request to us for that information.


Class 1: About Grampian Housing

Who we are
Our Mission, Vision and Values
About Let's Choose
About TLC Housing Maintenance
Corporate objectives
Where we operate
Business Plans
Customer Care Plan

Location and opening arrangements
Our office addresses, telephone numbers and opening times
Contact details for making a complaint

Information relating to Freedom of Information
Publication Scheme and Guide to Information
Charging Schedule for Published Information
Contact details and advice on making on a FOI request
Freedom of Information policies and proceudres
Charging Schedule for environmental information provided in response to requests made under EIRs 

About our Board (Governing Body)
Our Board members (Grampian HA)
Our Board members (Let's Choose/Kirkgate Developments)
Our Board members (TLC Housing Maintenance)
Role of the Board
Code of Conduct for Board (Governing Body) Members

How to become part of the Board

About our staff
Our Senior Management Team
Our organisational structure

Governance Documents and Corporate Policies
Rules/Articles/Standing Orders
Membership Policy

Board Membership
Code of Conduct for Staff

Conflict of Interest

Governing Body Code of Conduct & Breach of Code
Entitlements Payments and Benefits Policy
Register of Interests
Equalities Policy
Health and Safety Policy - this document is procured so is not published
Sustainability Policy

Relationship with Regulators
Engagement Plan with Scottish Housing Regulator (SHR)
Annual Assurance Statement 2019
Annual Return on Charter (ARC)
Financial Returns to SHR
External and Internal Audit arrangements

Group Details
Details of our subsidiaries
Key Partnerships

Class 2: How we deliver our functions and services

How to use our services

List of services provided
How to report a repair
Right to repair information
How to apply for a house
How to get information about tenancy support
How to make a complaint
How to speak to your Housing Officer and other staff
How to get involved
How we consult with tenants and other customers

Our policies and procedures
Adaptations Policy - under review
Anti-Social Behaviour Policy - under review
Asbestos Management - under review
Asset Management Strategy (including stock condition information) - under review
Customer Care Plan
Data Protection Policy
Equality and Diversity - under review
Estate Management
Health & Safety Policy and procedures - this document is procured so is not published
Legionnaires Inspection/Prevention - under review
Lettings (Allocations)
Procurement Strategy
Risk Management Policy - under review
Rent Management (Arrears) Policy
Rent Setting Policy - under review
Repairs Policy - under review
Sustainability Policy
Sustainable Development Policy
Tenancy Sustainment Services
ASSIST (housing support project)
SMART (money advice project)
Energy Advice Project 

Class 3: How we take decisions and what we have decided

Board (Governing Body) Meetings
Board meeting minutes
Board meeting reports/papers
Board meeting agendas

Consultation and Participation
Customer Participation Strategy
Consultation reports - results reported to tenants via Keynote newsletters 

Class 4: What we spend and how we spend it

Information about our accounts and budgets
Description of funding sources
Audited accounts
Budget policies and procedures
Budget allocation to key service areas

Our programme of works and projects
Project funding
Capital work projects

Spending relating to staff and Board members
Expenses policies and procedures
Senior staff and Board member expenses - published from November 2019
Board member remuneration (other than expenses) - Not Applicable
Pay and grading structure
General information about staff pension

Class 8:Our commercial publications

Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g., bookshop, museum or research journal.

The Grampian Group does not hold or publish any information under this class.

Class 9:Our open data

Open data made available by the authority as described by the Scottish Government's Open Data Resource Pack and available under an open licence.

The Grampian Group does not hold or publish any information under this class.