Our Business Plan strategy is to improve and expand what we deliver. Our objectives are based on:-   

Growth and innovation

Put in place:-

  • a plan to enable us to continue to build new homes to meet housing needs
  • a new finance plan and work with lenders/funders to organise cash and borrowings to give us more capacity to invest in housing

Being efficient, competitive and maintaining high quality

  • Put in place an Asset Management Strategy to make best use of our housing and provide major repairs affordable to us to improve and maintain the quality of our homes
  • Develop our computer systems to enable easy access to our information and services for all who need them
  • Create a maintenance company to undertake major repairs and other services to customers

Working with others

  • Work in partnership with colleagues in health and social care to produce a housing service to meet specific housing needs
  • Deliver improved services to tenants to contribute to overall health and wellbeing
  • Launch "Our Power", a consortium of housing associations working together to address fuel poverty throughout Scotland by offering gas and electricity services and competitive fuel tarriffs

Helping staff do their best

  • Deliver business improvement through a learning & development/people management strategy to increase staff satisfaction
  • Review internal communications systems to make sure staff are well informed and involved in achieving our aims

Being a caring and listening landlord

  • Develop smarter operational service delivery with a "customer first" approach by continuing to take account of customer feedback as well as introducing mobile working and online services
  • Deliver a programme of service reviews across the Association with customer involvement
  • Resolve the open space maintenance issue in former Scottish Homes estates

Providing a range of housing options

  • Provide a Low Cost Home Ownership model to replace shared ownership (part-rent, part-buy) to meet the needs of people who would like to own their own home
  • Offer homes for mid-market (affordable) and market (private sector) rents to generate income for investment in new social housing for rent

Latest News

Focus on journey of change at AGM of GHA

The launch of new neighbourhood officer roles and use of customer experience feedback were among the initiatives announced at Grampian Housing Association’s recent annual general meeting. They form part of the...

Read more

Think Globally...Act Locally, Chris Hunt…

shares his views on #Scottish Housing Day about the #Climate Emergency Think Globally … Act Locally Every action and decision we take in our daily lives has consequences, even mundane everyday action...

Read more

NETRALT appoints new Co-Chairs (20/07/21…

At its recent Annual General Meeting, NETRALT (North East Tenants, Residents and Landlords Together) appointed Katie Taylor, Participation Lead at Grampian Housing Association (left) and Catherine Coutts, Tenant Participation Officer...

Read more

Neil Clapperton, Chief Executive moves o…

Over recent months, the Board and Executive of Grampian Housing Association have been considering the Association's governance structures as it begins to emerge from what has been a very challenging period of...

Read more

#WellDoneWednesday-Judi McLeod (23/6/21)

Judi McLeod, Customer Service Officer shares her fundraising story:- "After a year when vital cancer trials have been delayed, the Cancer Research UK annual Race for Life was more important than...

Read more

Local procurement supported by GHA (19/5…

Preparation of our annual procurement report highlights that over 85% of the Association's annual procurement spend during 2020/21 went to local suppliers and contractors in Aberdeen and Aberdeenshire.  This is a...

Read more

Offices closed: 2 April 2021 (Good Frida…

To report an EMERGENCY REPAIR (e.g. significant leak or total loss of power) please call 0300 123 9279.  Gas heating repairs should be reported direct to Heatcare Oil & Gas...

Read more

Grampian Housing Association 'STAY PUT' …

GHA operate a “STAY PUT” policy in our socially rented properties, therefore we are in the process of removing our communal smoke detection from these properties and will be applying...

Read more

Rent Freeze Announced for 2021/22 by Gra…

Tenants will have their rents frozen for the next year following the decision of the Association’s Board not to apply a rent increase on the 1 April 2021.  It is hoped that the...

Read more

Logos for IIP, Healthy Working Lives and Happy to Translate