Objectives
Our Business Plan strategy is to improve and expand what we deliver. Our objectives are based on:-
Growth and innovation
Put in place:-
- a plan to enable us to continue to build new homes to meet housing needs
- a new finance plan and work with lenders/funders to organise cash and borrowings to give us more capacity to invest in housing
Being efficient, competitive and maintaining high quality
- Put in place an Asset Management Strategy to make best use of our housing and provide major repairs affordable to us to improve and maintain the quality of our homes
- Develop our computer systems to enable easy access to our information and services for all who need them
- Create a maintenance company to undertake major repairs and other services to customers
Working with others
- Work in partnership with colleagues in health and social care to produce a housing service to meet specific housing needs
- Deliver improved services to tenants to contribute to overall health and wellbeing
- Launch "Our Power", a consortium of housing associations working together to address fuel poverty throughout Scotland by offering gas and electricity services and competitive fuel tarriffs
Helping staff do their best
- Deliver business improvement through a learning & development/people management strategy to increase staff satisfaction
- Review internal communications systems to make sure staff are well informed and involved in achieving our aims
Being a caring and listening landlord
- Develop smarter operational service delivery with a "customer first" approach by continuing to take account of customer feedback as well as introducing mobile working and online services
- Deliver a programme of service reviews across the Association with customer involvement
- Resolve the open space maintenance issue in former Scottish Homes estates
Providing a range of housing options
- Provide a Low Cost Home Ownership model to replace shared ownership (part-rent, part-buy) to meet the needs of people who would like to own their own home
- Offer homes for mid-market (affordable) and market (private sector) rents to generate income for investment in new social housing for rent