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To report an EMERGENCY repair outwith office hours only please telephone 0300 123 9279.

For GAS heating repairs call Heatcare Oil and Gas on 01343 842042 (TENANTS ONLY).

To report ROUTINE repairs only please use the form below or contact the office within working hours (Monday – Friday 9am – 5pm) as below:

01224 202900 (Aberdeen office area)

01343 552779 (Elgin office area)

0300 123 9279 (calls are charged at a local rate)

*Required information.

Please provide access details by selecting the appropriate time (excludes weekends and Public Holidays). If anytime is suitable then please tick both boxes.

Response times

We aim to provide a responsive repairs service.  Our response times and examples of how we categorise our repairs are explained below:- 

Emergency repairs: 4 hours
Examples are fire, flood, gas leak, break-in

Essential repairs: 24 hours
Examples are water leaks, blockages, no heating, no hot water 

Urgent repairs: 3 working days
Examples are faulty locks, electrical repairs, plumbing repairs

Routine repairs: 15 working days
Examples are internal joinery works, plasterwork, building work, roof repairs, external repairs

Tenant satisfaction

You will receive a Works Order within 3 working days of reporting a repair.  Your feedback on how we have dealt with the repair is important to us.  Following completion of the repair, please answer the questions on the form, adding any relevant comments and return it to us as soon as possible.

Latest News

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Christmas Office Closure (24/12/18 - 3/1…

This festive season our Aberdeen and Elgin offices will close at 1pm on Monday 24 December 2018 and re-open at 9am on Thursday 3 January 2019. During this period the following arrangements have...

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Regulator publishes its plans to engage …

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Help to Buy (Scotland) scheme extended

£100 million investment in scheme to assist home buyers. The Scottish Government has announced that the Help to Buy (Scotland) scheme will be extended beyond 2019, helping more people purchase a new-build...

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Office Closure - Monday 7 May 2018

Our Aberdeen and Elgin offices will be closed on Monday 7 May 2018 for the Public Holiday.  Please call 0300 123 9279 to report an EMERGENCY REPAIR (e.g. significant leak or total loss...

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