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To report an EMERGENCY repair outwith office hours please telephone 0300 123 9279 only. Please do not notify us of emergency repairs via email, voicemail, social media or via the below repairs form, as this will delay the response time.    

For heating faults call Heatcare Oil and Gas on 01343 842042 (TENANTS ONLY).

To report ROUTINE repairs only please use the form below or contact the office within working hours (9am - 5pm Monday to Thursday; 9am-4pm Friday. 11:30am opening on Wednesdays for staff training):

01224 202900 or 0300 123 9279 (calls are charged at a local rate).

*Required information.

Please provide access details by selecting the appropriate time (excludes weekends and Public Holidays). If anytime is suitable then please tick both boxes.

IMPORTANT UPDATES DUE TO ONGOING CORONAVIRUS PANDEMIC

Due to the ongoing Coronavirus outbreak, Grampian Housing has made the following change to our services:

Repairs
We will be carrying out EMERGENCY REPAIRS only.  If you have an emergency repair, please contact the Customer Response Unit on 0300 123 9279 and one of our Customer Service Officers will help you.

 

Response times

We aim to provide a responsive repairs service.  Our response times and examples of how we categorise our repairs are explained below:- 

Emergency repairs: 3 hours
Examples are fire, flood, gas leak, break-in

Essential repairs: 2 days
Examples are water leaks, blockages, no heating, no hot water, faulty locks, electrical repairs, plumbing repairs

Routine repairs: 15 working days
Examples are internal joinery works, plasterwork, building work, roof repairs, external repairs

Tenant satisfaction

You will receive a Works Order within 3 working days of reporting a repair.  Your feedback on how we have dealt with the repair is important to us.  Following completion of the repair, please answer the questions on the form, adding any relevant comments and return it to us as soon as possible.

Our Responsive Repairs Contractors

Area    Contractor
Aberdeen City  Heatcare
Aberdeenshire (North)   1call
Aberdeenshire (South)   1call
Moray  Heatcare

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