Comments, Complaints and Compliments / Reporting Serious Concerns
Compliments, Comments and Complaints Policy
Complaints and Serious Concerns Fact Sheet (Scottish Housing Regulator)
ESG (Environmental, Social, Governance) Reports
Forms
Grampian Housing Association
Grampian Housing Association Direct Debit Form
Grampian Housing Association Standing Order Form
Home Improvements Letter - Flatted Developments
Home Improvements Letter - Housing Developments
Let's Choose / Kirkgate Developments
Let's Choose / Kirkgate Developments Direct Debit Form
Let's Choose / Kirkgate Developments Standing Order Form
Handbooks
Information Leaflets
Customer Service
Customer Service Standards (GHA)
Customer Service Standards (Let's Choose)
Repairs and Maintenance
Repairs and Maintenance Responsibilities List
Cyclical Maintenance Information Sheet
Taking Access Forcibly for Repairs
Standard Home Improvements Permission
Condensation, Damp and Mould Factsheet
Tenants Guide to Living in a New Refurbished Home
Water Treatment - Legionnaires' Disease Leaflet
Tenant Health and Safety
Fire Action - STAY PUT (GHA Tenant Advice)
Scottish Fire & Rescue Home Safety Guide
Shared Ownership
Have You Considered Staircasing? Incentive Scheme
Support & Advice
GOALS - Learning, Development and Work Opportunities for Tenants
Housing
Universal Credit - GOV.UK (updated Feb 2026)
Universal Credit and Housing Costs
Social Media
Newsletters
Performance Information
Policies - Tenant
Asset Management
Contractor Selection & Control Policy
Repairs and Maintenance Policy
Customer Services
Housing
- Anti-Social Behaviour: CCTV Policy
Factoring
Abandoned & Untaxed Vehicles Policy
Debt Recovery Property and Estate Management
Property & Estate Management (Factoring)
Sales
Shared and Low Cost Home Ownership
Let's Choose
Support Services
SMART - Comments Complaints Compliments Policy
Policies - Corporate
Rules, Business Plan and Strategies
Grampian Housing Association
Board Committee Procedures Manual
Business Plan 2023-2028: Year 3
Business Plan on a Page 2025-2028
Carbon Reduction Strategy 2025 - 2045
Great Growth, Great Futures (People Strategy - 2022 - 25)
Resilient People, Resilient Places - (Tackling Poverty Strategy)
Rules of Grampian Housing Association
Let's Choose/Kirkgate Developments
Articles of Association of Kirkgate Developments
TLC Housing Maintenance
Scottish Social Housing Charter, Annual Assurance Statement and Landlord Report
Annual Assurance Statements
Annual Assurance Statement 2025
Annual Assurance Statement 2024
Annual Assurance Statement 2023
Annual Assurance Statement 2022
Annual Assurance Statement 2021
Annual Assurance Statement 2020
Annual Return on the Charter to the Scottish Housing Regulator
Annual Return on the Charter 2025
Annual Return on the Charter 2024
Annual Return on the Charter 2023
Annual Return on the Charter 2022
Annual Return on the Charter 2021
Annual Return on the Charter 2020
Annual Return on the Charter 2019