Support Services

ASSIST (housing support project)

ASSIST is an independent, impartial and confidential housing support service for tenants of Grampian Housing Association.   

For more information please contact the Housing Support Workers (T: 01224 202934 | E: [email protected] )

The service is registered with the Care Inspectorate.  Click on logo for more information  Care Inspectorate Logo  

Click here to read the leaflet about ASSIST

Click here to read the Duty of Candour Annual Report 2023/24

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SMART (money advice project)

Our SMART money advice project offers FREE, impartial and confidential money advice to tenants of Grampian Housing Association who are facing financial difficulties.  This ranges from managing your money, debt counselling, checking Welfare Benefit entitlement, applying for benefits and providing budgeting advice.

We appreciate that our customers will sometimes face difficult financial situations.  This could be through struggling to cope with debt or a change in personal circumstances.  It could be that you are finding it difficult to understand the changes to the Welfare Benefit system or you may be trying to budget on much less money.   

The team of Money Advisers work throughout Aberdeen, Aberdeenshire and Moray and they are happy to see you in the office or to visit you in your own home.

The SMART team will:-

  •         Check Welfare Benefit entitlement and help you to apply for benefits
  •         Help you manage your money
  •         Provide support around budgeting
  •         Deal with any outstanding debt issues
  •         Provide advice on home contents insurance, opening a bank or credit union account
  •         Help you access financial assistance and grants where possible

If you are facing money worries the best thing you can do is speak to one of the SMART team.  They will listen to you, provide advice and support and start working with you to turn your situation around.

Don’t delay, contact SMART today!

T: 01224 202934
E: [email protected]

SMART aims to support and empower clients and will help you to resolve any financial issues you may have.

Click here to read the SMART Customer Care Plan.

For a really useful tool to help you do your own budget visit  https://www.moneyadviceservice.org.uk/en/tools/budget-planner 

Energy Advice

So many people are concerned about the rising cost of gas and electricity today.

We can offer you FREE energy advice to make sure that your energy bills are kept to a minimum, saving you as much of your income as possible.

Contact David Barr, Energy Adviser, now!  Simply call or email to book your appointment.
T: 01224 202934
E: [email protected]

David can:-

  • Provide advice on how to reduce your fuel bills
  • Advise you how to use your appliances economically
  • Answer any technical questions you have about your central heating system and demonstrate how to use it efficiently
  • Assist you with any fuel debt

 

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