Tenant Health & Safety
Tenant Health & Safety
A Tenant Health & Safety Guide has been developed to raise awareness of household hazards to help tenants reduce the risk of accidents, incidents and injury whilst maintaining a safe home. This ensures our tenants have the necessary information to maintain a safer home environment for their families and friends/visitors.
The safety information has been developed by our Health and Safety Officer and Grampian’s health and safety work group who represent the whole organisation.
To read the guide, click on the image opposite.
Safeguarding Concerns
Safeguarding is everyone's responsibility. If you are worried that a child or adult may be at risk of harm, neglect, exploitation or abuse you can raise a concern directly with the appropriate statutory services or with us. You do not need proof - if something doesn't feel right, it's important to share your concerns.
Who can raise a safeguarding concern?
Anyone can raise a concern, including:
- Tenants, neighbours, family members and friends
- Staff, contractors and partner agencies
- Members of the public
If you believe someone is at immediate risk, please contact Police Scotland straight away.
How to raise a concern with us
You can report safeguarding concerns to our team by contacting us directly on 01224 202900 or info@grampianhousing.co.uk.
We will listen, take your concern seriously and ensure it is passed to the appropriate agency.
You can also raise a concern anonymously if you prefer.
Phone: Police Scotland on 101 for non-emergencies
Emergency: Call 999 is someone is in immediate danger
Out of Hours: Each local authority operates an emergency social work service evenings and weekends
Local Social Work Services
Aberdeen City Social Work:
0800 731 5520
Social Work
Aberdeenshire Council Social Work
03456 08 12 06
Adult Social Work
Children's Social Work
Moray Council Social Work
01343 563999
Adult Social Work
Children's Social Work
We work closely with Social Work, Police Scotland, health services and other partner agencies to ensure concerns are responded to promptly and appropriately.
What happens after you make a report?
Once a safeguarding concern has been shared with us, we will pass it to the appropriate agency, if required. Due to GDPR and confidentiality legislation neither we nor the agency will be able to provide you with any updates or further information about any actions taken. This protects the privacy and safety of the individuals involved and ensures all enquiries are handled lawfully.
When to contact Social Work or Police Scotland directly
You should contact statutory services if:
- You believe a child or adult is at immediate risk of harm
- You witness abuse, serious neglect or exploitation
- You are concerned about someone's safety and feel urgent action is required
If you are unsure, you can still speak to us - we will guide you on the right steps to take.
Grampian Housing Association Damp & Mould Procedure
If you notice damp or mould in your home, contact Grampian Housing immediately via:
Phone — 01224 202900
Email — info@grampianhousing.co.uk
Contacting your Neighbourhood Officer
Via the MyHome app
