Scottish Social Housing Charter
The Scottish Social Housing Charter came into effect on 1 April 2012. Find out more by reading the Scottish Social Housing Charter.
The Charter sets the standards and outcomes that all social landlords, including Grampian Housing Association, should aim to achieve.
Grampian Housing Association is accountable to its tenants and other customers for how well we perform. To help you understand our performance, an Annual Return on the Charter (ARC) is produced. Each year this will be reported to you by the end of October. More information is available in our latest 2025 Charter Report to tenants.
This is the Scottish Housing Regulator’s (SHR's) latest landlord report for Grampian Housing Association letting you know how we performed in 2024/25. The SHR has also published a guide for tenants and service users about how it regulates.
About the Scottish Housing Regulator
We recognise the importance of good governance to protect the interests of our tenants and residents as well as people we hope to help in the future. As a Registered Social Landlord, the Association is registered with the Scottish Housing Regulator, the independent regulator of Registered Social Landlord and local authority housing services in Scotland.
The SHR's new Regulatory Framework and statutory guidance for social landlords went live on 1 April 2024. It sets out how the SHR will regulate social landlords in Scotland as well as the standards the Regulator expects of social landlords in governance and financial management.
To find out more about this document and other regulatory matters, please visit the SHR's website at www.housingregulator.gov.scot. You can also read this handy guide about how the SHR regulates.
SHR How we regulate - A guide for tenants and service users
The SHR requires associations, such as Grampian, to formally assess itself against the framework and submit this to the Regulator. This assessment is called the Annual Assurance Statement. It is shared with tenants and the Association will also be working with tenants to see how they can play a part in the assessment.
Each year the Association receives a Regulatory status through an Engagement Plan. This is informed by a range of submissions Grampian has to make to the SHR. Grampian has Compliant Regulatory Status.
In addition, Grampian will be agreeing with tenants the ways in which our performance will be self-assessed. We will also be developing our tenant scrutiny. This could involve tenants in activities such as:
- Mystery shopping
- Estate inspections or walkabouts
- Visiting empty properties to look at the letting standard or to tenants' homes to inspect repairs and maintenance
- Work shadowing
- Local voices
- Joining Count me in, our customer panel
If you would like more information on how you can get involved in the assessment of Grampian Housing Association’s services, or just want more information on the Charter, please email getinvolved@grampianhousing.co.uk or phone 07500 083297.
Through NETRALT (North East Tenants Residents and Landlords Together) the Association is also working with residents and landlords locally to make sure that the service improvements you and other tenants and residents want are made.