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Annual Reviews

Annual Review 2024

Annual Review 2023

Annual Review 2022

Annual Review 2021

Annual Review 2020

Annual Review 2019

Annual Review 2018

Customer Participation

Rent Consultation Report 2025-26

Rent Review Consultation Letter 2025-26

Customer Engagement Strategy 2023-26

Customer Participation Strategy - Action Plan 2020-21

Scrutiny Report 2019

Mystery Shopping Response 2018

ESG (Environmental, Social, Governance) Reports

ESG Report 2024

ESG Report 2023

ESG Report 2022

Financial Statements

Financial Statements for the Year ending 31 March 2024

Financial Statement for the Year ending 31 March 2023

Financial Statement for the Year ending 31 March 2022

Financial Statement for the Year ending 31 March 2021

Forms

Grampian Housing Association

Mutual Exchange Form

Grampian Housing Association Direct Debit Form

Grampian Housing Association Standing Order Form

Home Improvements Letter - Flatted Developments

Home Improvements Letter - Housing Developments

Let's Choose / Kirkgate Developments

Let's Choose / Kirkgate Developments Direct Debit Form

Let's Choose / Kirkgate Developments Standing Order Form

 

 

GDPR Privacy Notes

GHA Privacy Notice - Factored Customers

GHA Privacy Notice - GHA Members and Board Members

GHA Privacy Notice - Lets Choose

GHA Privacy Notice - Privacy and Cookie Policy

GHA Privacy Notice - Sharing Owners

GHA Privacy Notice - Staff

GHA Privacy Notice - Tenants

Handbooks

Tenants Handbook

Shared Ownership Handbook

Support Services Toolkit

Tenants Guide To Living in a New Refurbished Home

Tenant Health & Safety Guide

Information Leaflets

GOALS - Learning, Development and Work Opportunities for Tenants

Voltalis Information Leaflet

Have You Considered Staircasing?

Draft Digital Strategy For Tenant Consultation

Rent Consultation Results 2024

Repairs and Maintenance Responsibilities List

Condensation, Damp and Mould Factsheet

Water Treatment - Legionnaires' Disease Leaflet

Scottish Fire & Rescue Home Safety Guide

Standard Home Improvements Permission

GHA Customer Service Standards

GHA Support Services Leaflet

GHA Solar Panel Guide

Digital Access in Aberdeen

Taking Access Forcibly for Repairs

Fire Action - STAY PUT (GHA Tenant Advice)

Cyclical Maintenance Information Sheet

Death of a Tenant Leaflet

Universal Credit and You - GOV.UK (updated Apr 2024)

Universal Credit and Housing Costs

Significant Performance Failures Leaflet (Scottish Housing Regulator)

Huntly 5G Project - FAQs

 

Newsletters

Keynote - Winter 2020

Keynote - Autumn 2020

Keynote - Winter 2019

Policies - Tenant

Asset Management

Asbestos in Tenancies Policy

Contractor Selection & Control Policy

Electrical Safety Policy

Hygiene of Tenancies Policy

Infestations Policy

Lifts Safety Policy

Repairs and Maintenance Policy

Residents Improvement Policy

Right to Repair Policy

Sustainability Policy

 

Housing

Lettings

Rent Management

Rent Setting

Tenancy Management Policy

Void Management

 

Sales & Factoring

Assisted Garden Maintenance

Debt Recovery Property and Estate Management

Estate Management

Market and Mid-Market Rent

Property & Estate Management (Factoring)

Rent Management

Shared and Low Cost Home Ownership

 

Support Services

ASSIST Child Protection Policy

ASSIST Complaints

ASSIST Project Confidentiality

ASSIST Recording Keeping Case Closure

ASSIST Risk Assessment & Minimisation of Harm Policy

ASSIST Supporting & Protecting Adults from Abuse & Harm

SMART Cash Handling & Gift

SMART Confidentiality & Conflict of Interest

SMART Customer Participation

SMART Quality Assurance

SMART Record Keeping & Case Closure

 

Policies - Corporate

Corporate

Absence Management 

Annual Leave & Flexi Time

Anti-Fraud, Bribery & Corruption

Anti-Money Laundering

Board Appraisal

Board Effectiveness

Board Expenses

Board Membership

Code of Conduct and Breach of Code Procedure

Conflict of Interest

Data Protection

Disciplinary

Disposal of Land or Property

Drug & Alcohol Misuse

Employee Secondment

Entitlements Payments & Benefits

Equality

Expenses Relocation and Resettlement

Family Leave

Freedom of Information

Grievance

Harassment & Bullying

Health & Safety Policy

Inclusion & Diversity

Learning & Development

Membership

Menopause

Procurement

Recruitment

Redundancy

Remote Hybrid Working

Retirement

Risk Management Policy

Serious Complaint against the CEO

Use of IT & Comms Systems

Wellbeing

Whistleblowing

Work Related Road Safety

 

Finance

Financial Regulations

Treasury Management

 

Rules, Business Plan and Strategies

Grampian Housing Association

Board & Committee Procedures Manual 2022

Business Plan 2023 - 2028

Business Plan on a Page 2024 - 2028

Carbon Reduction Strategy 2025 - 2045

Great Growth, Great Futures (People Strategy - 2022 - 25)

Resilient People, Resilient Places - (Tackling Poverty Strategy)

Rules of Grampian Housing Association

Let's Choose/Kirkgate Developments

Business Plan 2023

Articles of Association of Kirkgate Developments

TLC Housing Maintenance

Business Plan 2020 - 24

Memorandum and Articles of Association of TLC

Scottish Social Housing Charter and Annual Assurance Statement

Annual Assurance Statements

Annual Assurance Statement 2024

Annual Assurance Statement 2023

Annual Assurance Statement 2022

Annual Assurance Statement 2021

Annual Assurance Statement 2020

Annual Return on the Charter to the Scottish Housing Regulator

Annual Return on the Charter 2024

Annual Return on the Charter 2023

Annual Return on the Charter 2022

Annual Return on the Charter 2021

Annual Return on the Charter 2020

Annual Return on the Charter 2019

Charter Report

Charter Report 2024

Charter Report 2023

Charter Report 2022

Charter Report 2021

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Grampian Housing Association 
Let's Choose
TLC Housing Maintenance
Huntly House, 74 Huntly Street,
Aberdeen, AB10 1TD

 

01224 202900
info@grampianhousing.co.uk
info@letschoose.co.uk
info@tlc-hm.co.uk

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