Information Leaflets

Rent Consultation Results 2024

Repairs and Maintenance Responsibilities List

Standard Home Improvements Permission

GHA Customer Service Standards

GHA Support Services Leaflet

GHA Solar Panel Guide

Digital Access in Aberdeen

Taking Access Forcibly for Repairs

Fire Action - STAY PUT (GHA Tenant Advice)

Cyclical Maintenance Information Sheet

Death of a Tenant Leaflet

Universal Credit and You - GOV.UK (updated Apr 2024)

Universal Credit and Housing Costs

Significant Performance Failures Leaflet (Scottish Housing Regulator)

Huntly 5G Project - FAQs

 

Policies - Tenant

Asset Management

Asbestos in Tenancies Policy

Contractor Selection & Control Policy

Electical Safety Policy

Hygiene of Tenancies Policy

Infestations Policy

Lifts Safety Policy

Residents Improvement Policy

Right to Repair Policy

Sustainability Policy

 

Housing

Lettings

Mutual Exchange and Transfer

Rent Management

Rent Setting

Short Scottish Secure Tenancy (SSST)

Tenancy Changes

Void Management

 

Sales & Factoring

Assisted Garden Maintenance

Debt Recovery Property and Estate Management

Estate Management

Market and Mid-Market Rent

Property & Estate Management (Factoring)

Rent Management

Shared and Low Cost Home Ownership

 

Support Services

ASSIST Child Protection Policy

ASSIST Complaints

ASSIST Project Confidentiality

ASSIST Recording Keeping Case Closure

ASSIST Risk Assessment & Minimisation of Harm Policy

ASSIST Supporting & Protecting Adults from Abuse & Harm

SMART Cash Handling & Gift

SMART Confidentiality & Conflict of Interest

SMART Customer Participation

SMART Quality Assurance

SMART Record Keeping & Case Closure

 

Policies - Corporate

Corporate

Absence Management 

Annual Leave & Flexi Time

Anti-Fraud, Bribery & Corruption

Anti-Money Laundering

Board Appraisal

Board Effectiveness

Board Expenses

Board Membership

Code of Conduct and Breach of Code Procedure

Conflict of Interest

Data Protection

Disciplinary

Disposal of Land or Property

Drug & Alcohol Misuse

Employee Secondment

Entitlements Payments & Benefits

Equality

Expenses Relocation and Resettlement

Family Leave

Freedom of Information

Grievance

Harassment & Bullying

Health & Safety Policy

Inclusion & Diversity

Learning & Development

Membership

Menopause

Procurement

Recruitment

Redundancy

Remote Hybrid Working

Retirement

Risk Management Policy

Serious Complaint against the CEO

Use of IT & Comms Systems

Wellbeing

Whistleblowing

Work Related Road Safety

 

Finance

Financial Regulations

Treasury Management

 

Rules, Business Plan and Strategies

Grampian Housing Association

Board & Committee Procedures Manual 2022

Business Plan 2023 - 2028

Business Plan on a Page 2024 - 2028

Carbon Reduction Strategy 2022-2035

Great Growth, Great Futures (People Strategy - 2022 - 25)

Resilient People, Resilient Places - (Tackling Poverty Strategy)

Rules of Grampian Housing Association

Let's Choose/Kirkgate Developments

Business Plan 2023

Articles of Association of Kirkgate Developments

TLC Housing Maintenance

Business Plan 2020 - 24

Memorandum and Articles of Association of TLC