Following consultation with both tenants and current housing applicants in January, the proposed changes to the Mutual Exchange Policy were adopted, as of 26th January 2018.

To see the full policy, click here


09117ScottSutherlandPrizegiving1A quantity surveying graduate of Robert Gordon University has been awarded an annual prize in memory of a former chairman of Grampian Housing Association.  

James Valentine, who now lives and works in Edinburgh, was presented with the David Young Memorial Prize at a prizegiving ceremony at the Scott Sutherland School of Architecture and Built Environment on Tuesday (November 7). 

Sponsored by Grampian Housing Association, the prize is in memory of its former chairman and board member David Young, who passed away in 2013. 

The prize is awarded annually to the student who completes the best surveying integrative studies project.  James received his prize from GHA’s chief executive Neil Clapperton at the ceremony, which was held at the university’s Garthdee campus.  

Course leader Dr Michael Dignan said: “James has improved every year and this continued into his final year, where he really found his feet and excelled. This culminated in an excellent piece of project work in his final semester. 

“He was awarded the prize in recognition of his continued improvement that led to excellence.” 

Neil Clapperton said: “I was delighted to attend the prizegiving ceremony to present the award to James, who is a very deserving recipient. 

“Grampian Housing Association is proud to support this award, which is presented each year in memory of our former colleague David Young. 

“David was a professional surveyor who always encouraged staff and helped them realise their potential, while continuously improving services for our tenants.” 

With more than 3,500 homes under management and a turnover of £18million, Grampian Housing Association is a leading provider of housing and related services across the three local authority areas in the north-east of Scotland.


COMPRESSED 210917SHDTimFletcherCOMPRESSED 210917SHDJohnLeHuquet

A day in the life of....
our Caretaker in Moray 

Hello, my name is Tim Fletcher and I have the job title of Caretaker.  My role is to carry out Factoring duties in the Moray area on behalf of the Association and the department I work for is Property and Estate Management.

So I start my day with bundling my piece break flask and sandwich for lunch into my day sack, unplug my works phone and lone working device, as I refer to as " my tracker " as this alerts GHA should be involved in an accident, fall ill and identifies my location at that time and make my way to the works van to meet my assistant John and load up the equipment we'll use during the course of the day.  We connect a trailer that carries a number of bins, mowers and other gardening equipment.  The vehicle is loaded by 8.30am and we start our day.

First location today is out to Lossiemouth, once on site and parked up we set about picking litter, hand grabbers and black bags at the ready.  This large scheme of 120 properties and a lot of open space takes on average 30 minutes to collect about 2 bags full each.  Back to the van where we start to prepare for the cleaning of the communal landings and stairs of 7 blocks of flats.  If we find any damage or lights not working we report this back to the Elgin Office to get fixed.  The work is interrupted with the morning piece break.  Everything stops for tea or so the saying goes, but we also need to check our phone for calls and emails.  We finish the work, store all the equipment away back in the van and unload the lawn mowers from the trailer, check them over, fill and start what seems like the never ending job of grass cutting, ear protectors on.  Thank goodness for headphones and a portable radio, as we start our daily 7 km walk, up and down, up and down, well you get the idea.

The morning soon passes and around 12.30pm lunch is eaten in the van, 1 o'clock comes around too soon and back to work.  One of the shrubbed flower beds has a number of annual weeds trying to take over, so some work is needed to clear the ground of  these, gardening forks out of the van along with a couple of small rubble bags to collect the weeds in, some areas we spray a weed killer, but this is not one of them, so back to basics and hand digging and removal of the weeds.

Once done its back to the van and head back to Elgin to start a number of gardens that are part of our assisted garden maintenance programme for tenants unable to look after their gardens.  We pull up at a property unload a mower and strimmer, one of us will mow, the other strimming the edges and then with the use of a blower clear any grass or debris from paths etc, load everything back up and off to the next property.  Here the tenant wants to be notified of our arrival before any work is started, we ring the bell and a very short time later the door is answered with the usual comment " you two again", same day and time each visit "like clockwork you two" and so the process is repeated.   Five properties need to be completed and this takes us up to the end of the day around 4.30pm when we start to head back.  Once back we check our phone for any emails or calls that need a reply, then unload the van and store the trailer safely away and  confirm the next day's work and discuss any issues.  At 5 o'clock it's time to set off home. 

Until tomorrow!






Day in The Life

Progression within housing 

Name: Carol Reid

Grampian Housing Association
Housing Manager

Morning: I enjoy beginning my day with a swim, but it does mean an early start! I try to arrive at the pool for 6.30am, then after swimming I make my way home to organise my 5-year-old son for school. Once Ihave dropped him off I get to my desk at 9am to start work.

I usually spend the morning checking my emails, reviewing my diary and catching up with staff about any pressing issues in respect of rent management and lettings.  I have regular one to one sessions with senior housing officers who in turn meet with housing officers.  This helps to promote teamwork and good communication which in turn ensures the effective delivery of services to our tenants. . I occasionally travel to our Elgin office to meet with the team there too.

I have been working in housing for 25 years now, with 16 of those spent at Grampian Housing Association. Throughout that time, I’ve progressed from housing assistant, to housing officer and senior housing officer, before being promoted to my current role earlier this year.  This means I have a good understanding of the responsibilities and roles of my colleagues and they know they can approach me for advice on anything. 

I also use my time in the morning to catch up with external contacts, for example HomeHunt - the choice based lettings system we use to advertise our properties for social rent. They advertise fortnightly so we need to plan our adverts in advance and arrange the letting of properties.  I regularly meet with the HomeHunt partners to discuss its future strategic direction.

Lunchtime: At lunch I take the opportunity to go home and walk our fox red Labrador Indy, having a dog certainly keeps me fit! We have a quick run around the block and I usually grab something to eat before heading back to the office.

Afternoon: My role within Grampian Housing Association is more strategic now and I’m responsible for writing policies on topics such as rent management, anti-social behaviour and lettings. We have legislation to adhere to and we also consult our customers on how policies should be shaped, so quite often I’ll spend my afternoon meeting with our operational service development manager and property services manager, discussing the content for certain policies and how they interlink across departments.  

Another big part of my role is report writing and I try to commit some time each afternoon to collate and analyse our Key Performance Indicators.  Our performance results are submitted annually to the Scottish Housing Regulator as well as being used in quarterly benchmarking exercises.  It’s important that I keep on top of our performance trends to ensure that Grampian continues to be a leading housing provider in the North East.  

I’ll then catch up with our business development team for updates about plans for new developments. At the moment we are working towards unveiling new homes in Dubford and Mugiemoss in Aberdeen and Peterhead It’s a very exciting time but there’s a lot of preparation involved.

Evening: I finish work at 5pm and after I collect my son we head home. My evenings usually involve making dinner and helping my little boy with his homework. To relax I enjoy making costume jewellery. It’s a hobby of mine which I have been doing for years. I sometimes get requests from friends and colleagues looking for an accessory to match a particular outfit. It helps me switch off in the evening.


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