Click here to access the Report.

Recently, we asked you to tell us about the impact Covid-19 has had on you and your family and how it has affected your personal circumstances.  Thank you to the 43% of tenants responded.  We really appreciate this response which provides us with insight into the human cost of the pandemic. 

By sharing your experiences you are helping us to understand the huge effect Covid-19 has had, and continues to have, on you and your family, including issues around mental health, employment and incomes.  We will be using your feedback to continue to improve and enhance our services so they best meet your needs.

If you reported exposure to Covid-19, over the next few weeks our staff will call you to find out how you are and to see if Grampian can offer any further advice, assistance or support.   Similarly, some of you told us you had applied for Welfare Benefits or feared slipping into rent arrears so our specialist staff will contact you to offer further help, including information about our money advice, housing support and energy advice projects. 

Lastly, we are grateful to the tenants who left feedback telling us they are disappointed with aspects of Grampian’s services, so we’ll be in touch to see what we can do to address those concerns and work towards a better outcome for you.

Look out for further updates here, and in Keynote, around how we’ve responded to the information you’ve given us and our ongoing work to support tenants.  Look out for information on how we will use your feedback differently, to perform better, to communicate more effectively with you and to improve your satisfaction with us as your landlord.

 

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