This festive season our Aberdeen and Elgin offices will close at 1pm on Tuesday 24 December 2019 and will re-open at 9am on Friday 3 January 2020.

We wish all our customers a Merry Christmas and a Happy New Year.

During the festive office closure the following arrangements have been made:

PAYMENT OPTIONS (rent, occupancy payment, factoring charges etc.)

ALLPAY
If you have an existing Allpay card please remember that you can pay your monthly charges by debit or credit card, either by telephone on 0844 557 8321, or online at www.allpayments.net. You can also pay by cash or card at your local PayPoint outlet (locations listed at www.paypoint.ie/locator).

If you do not have an Allpay card and wish to apply for one, then please contact our office and we shall set up an account for you.

ONLINE BANKING
If you have online banking you can make a direct payment to us. Please see the Pay Your Rent page on our website for more information.

EMERGENCY REPAIRS
During the holiday period, we operate a 24-hour emergency repairs service only. Any non urgent repairs should be reported when we reopen on Friday 3 January 2020.

If you need to report an emergency repair (for example, a significant leak or total loss of power), then please telephone 0300 123 9279.

For tenants experiencing problems with your heating, please telephone Heatcare Oil & Gas directly, on 01343 842042.

Please note that only communal repairs can be dealt with for sharing owners and owner occupiers.