Kirkgate Developments aims to deliver excellent services for and at your convenience (as detailed below) or click here to download our Service Standards.

Aims

To deliver an efficient and competitive service to all customers in a professional and approachable manner

To prioritise customer satisfaction and to ensure that customer feedback plays a key role in shaping the future of our service

Before becoming a tenant

At Kirkgate Developments our easy application process ensures a simple, stress free way to apply for your new home.

We provide:

  • An online application system where applications can be submitted via email
  • Property viewings at a mutually convenient time
  • Comprehensive advice on moving into your new home

Whilst you are a tenant

After signing your lease our services don’t stop there, we offer a variety of services to cover every aspect of your tenancy.

LANDLORD

Rent

We will:

  • Answer any rent queries including providing a rent account balance via telephone or email
  • Aim to resolve any errors within 48 hours
  • Review the rental price no more than once per year
  • Provide at least 2 months’ notice prior to a rent increase

Repairs

We will:

  • Provide you with a variety of ways of reporting a repair
  • Carry out emergency repairs within 4 hours (e.g. gas leak, flooding)
  • Carry out essential repairs within 24 hours (e.g. water leaks, no heating/hot water)
  • Carry out urgent repairs within 3 working days (e.g. faulty locks)
  • Carry out routine repairs within 15 working days. (e.g. general maintenance)
  • Monitor the quality of work provided by our contractors and ensure that they are easily identifiable

Ensure that you are happy with the standard of the repair by way of a feedback questionnaire

General Services

We will:

  • Acknowledge receipt of letters within 5 working days and provide a response within 10 working days
  • Respond to emails within 5 working days
  • Deal with any complaints you may have in accordance with the Grampian Housing Association (our parent company) Complaints Procedure, click here for further information
  • Carry out regular inspections to ensure that the property is being maintained to a satisfactory standard

    TENANT:

As a tenant of a property managed by Kirkgate Developments we ask that you:

  • Take reasonable care to maintain the property
  • Act in a respectful manner towards neighbours and the community
  • Pay rent on time
  • Notify us if you are having difficulty paying the rent
  • Treat staff respectfully

 

Kirkgate Developments is happy to provide translation and interpretation services.

Huntly House
74 Huntly Street
Aberdeen
AB10 1TD

T: 01224 202900

21 Culbard Street
Elgin
IV30 1JT

T: 01343 552779

E: info@kirkgatedevelopments.co.uk

Opening Hours: Mon – Fri 9-5 Opening Hours: Mon – Fri 9-5

Emergency Repairs: 0300 123 9279

repairs@grampianhousing.co.uk

Gas Heating Repairs: Heatcare Oil – 01343 842042

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