Our Business Plan strategy is to improve and expand what we deliver. Our objectives are based on:-   

Growth and innovation

Put in place:-

  • a plan to enable us to continue to build new homes to meet housing needs
  • a new finance plan and work with lenders/funders to organise cash and borrowings to give us more capacity to invest in housing

Being efficient, competitive and maintaining high quality

  • Put in place an Asset Management Strategy to make best use of our housing and provide major repairs affordable to us to improve and maintain the quality of our homes
  • Develop our computer systems to enable easy access to our information and services for all who need them
  • Create a maintenance company to undertake major repairs and other services to customers

Working with others

  • Work in partnership with colleagues in health and social care to produce a housing service to meet specific housing needs
  • Deliver improved services to tenants to contribute to overall health and wellbeing
  • Launch "Our Power", a consortium of housing associations working together to address fuel poverty throughout Scotland by offering gas and electricity services and competitive fuel tarriffs

Helping staff do their best

  • Deliver business improvement through a learning & development/people management strategy to increase staff satisfaction
  • Review internal communications systems to make sure staff are well informed and involved in achieving our aims

Being a caring and listening landlord

  • Develop smarter operational service delivery with a "customer first" approach by continuing to take account of customer feedback as well as introducing mobile working and online services
  • Deliver a programme of service reviews across the Association with customer involvement
  • Resolve the open space maintenance issue in former Scottish Homes estates

Providing a range of housing options

  • Provide a Low Cost Home Ownership model to replace shared ownership (part-rent, part-buy) to meet the needs of people who would like to own their own home
  • Offer homes for mid-market (affordable) and market (private sector) rents to generate income for investment in new social housing for rent

Latest News

RGU student awarded David Young memorial…

A quantity surveying graduate of Robert Gordon University has been awarded an annual prize in memory of a former chairman of Grampian Housing Association.   James Valentine, who now lives and works...

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#scottishhousingday

A day in the life of.... our Caretaker in Moray Hello, my name is Tim Fletcher and I have the job title of Caretaker.  My role is to carry out Factoring duties...

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Day in the Life: Progression within hous…

Day in The Life Progression within housing  Name: Carol Reid Age: 45 Employer: Grampian Housing Association Role: Housing Manager Morning: I enjoy beginning my day with a swim, but it does...

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Scotland's Housing Minister opens new af…

Local Government and Housing Minister, Kevin Stewart MSP, officially opens new homes for rent by Grampian Housing Association and Let’s Choose Grampian Housing Association and its subsidiary, Kirkgate Developments, are today...

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Grampian launches new in-house maintenan…

TLC Housing Maintenance to bring benefits for tenants TLC Housing Maintenance (TLC), has been launched today as a new subsidiary of Grampian Housing Association. Initially TLC will be installing new kitchens and...

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Fire safety in the home

Following the tragic fire at Grenfell Tower in London, Grampian Housing Association (GHA) is working with partner agencies, the Scottish Government and the Scottish Fire and Rescue Service to provide...

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0300 123 9279 - new repairs phone number…

Following recent feedback from customers regarding high mobile charges when calling the 0845 762 6345 repairs line, this number will cease to operate on 30 April 2017 and has been...

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Mugiemoss: new development

Over the next two - four years we are building 74 two bedroom apartments at Mugiemoss, Aberdeen.  Allocation of properties at this new development will be made on priority, best use and in...

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